Course description
Live Online • Feedback Training • 1-Day Course
Feedback is an essential component of personal and professional growth. It provides valuable information that helps individuals understand how well they are progressing towards their goals. Feedback can be categorised into two types: positive and negative. While positive feedback is generally well-received, negative feedback can be challenging for most people to accept. Often, this difficulty is exacerbated by the way managers deliver negative feedback, which can come across as clumsy or poorly worded, making it sound more like a reprimand, or an insult.
To ensure that feedback serves its purpose as valuable information, managers must learn to communicate it effectively. This course is designed to equip managers with the skills and techniques necessary to provide feedback in a constructive and considerate manner. By learning how to deliver feedback thoughtfully and professionally, managers can foster a more positive and productive work environment, where individuals are more likely to embrace feedback as a means of personal and professional development.
Corporate Coach Group is CPD accredited. This course qualifies for six CPD training hours, plus additional independent post-course learning.
Upcoming start dates
Suitability - Who should attend?
Feedback training can be beneficial for a wide range of individuals and professionals, not limited to just managers. Those who can benefit from feedback training include:
Managers and Supervisors: Managers are often the ones responsible for delivering feedback to their team members. They can benefit from training on how to give constructive and effective feedback to help their employees grow and improve.
Employees: All employees, not just those in managerial roles, can benefit from feedback training. Learning how to receive and act upon feedback is a valuable skill that can enhance personal and professional development.
Team Leaders: Individuals who lead small teams or project groups can also benefit from feedback training to help them provide guidance and motivation to their team members.
Human Resources (HR) Professionals: HR personnel often deal with performance evaluations and feedback processes. Training can help them develop the skills to facilitate these processes effectively.
Sales and Customer Service Representatives: Those in customer-facing roles can learn how to handle customer feedback and complaints in a way that improves customer satisfaction and resolves issues.
Teachers and Trainers: Educators can use feedback training to enhance their ability to provide constructive feedback to students or trainees, fostering a more conducive learning environment.
Healthcare and Service Industry Professionals: Doctors, nurses, and service industry employees can benefit from training on providing and receiving feedback for continuous improvement in patient care and service delivery.
Entrepreneurs and Small Business Owners: Individuals running their own businesses can use feedback training to enhance their ability to receive feedback from customers and adapt their products or services accordingly.
In essence, anyone who wishes to improve their communication, leadership, and interpersonal skills can find value in attending feedback training. It's a skill that can be applied in both professional and personal settings, leading to more constructive and productive relationships.
Outcome / Qualification etc.
Feedback training leads to better employee engagement, customer service, and organisational culture. Feedback training prevents conflicts, promotes innovation, and aids in adapting to change, resulting in higher-quality output and personal growth. In essence, it fosters a culture of continuous improvement and collaboration for individuals and organisations.
Delegates attending this course will benefit from:
- improved communication skills,
- stronger relationships,
- personal and professional development,
- increased productivity, and enhanced leadership abilities.
Delegates will receive a certificate of attendance.
CPD 6 trainer-led hours, with additional 2-3 via post-course portal independent learning.
Training Course Content
This course provides a comprehensive overview of feedback and its significance in personal and professional development. It covers the following key aspects:
Feedback Fundamentals: It explains that feedback is information related to recent actions concerning one's goals. The relationship between feedback and goal setting is explored, emphasising the importance of knowing how well you are progressing towards your objectives.
Recipients and Providers of Feedback: The course delves into who requires feedback and who should deliver it, acknowledging the emotional responses people often have when receiving feedback.
Importance of Feedback: It highlights the crucial role feedback plays in personal and professional growth and the potential consequences of not knowing how well you're performing relative to your goals.
Continuous Improvement Cycle: Feedback is presented as an integral part of the continuous improvement cycle, which includes setting goals, making plans, taking action, receiving feedback, and implementing changes based on feedback.
Delivering Negative Feedback: Addressing a common challenge, the course extensively covers how to deliver negative feedback (constructive criticism) in a way that's perceived as valuable information rather than a critique, insult, or reprimand.
Positive Feedback: It discusses how, when, and why to give positive feedback, highlighting the value of appreciation and praise. The course also acknowledges that individuals have varying preferences for receiving praise.
Inspiring Improvement: The course explores the art of delivering positive feedback that encourages individuals to surpass their best whilst avoiding demotivation.
Goal Setting: It emphasises the importance of concluding feedback sessions with goal setting and planning to guide adaptive changes based on feedback, ensuring that feedback informs the next steps in achieving goals and fostering continuous improvement.
In summary, this course provides a holistic understanding of feedback and its role in personal and professional growth, offering practical insights on delivering feedback, both negative and positive, in a way that motivates and inspires individuals to achieve their goals and continuously improve. It also emphasises the interconnection between feedback, goal setting, and the continuous improvement cycle.
Course delivery details
This training is fully interactive and is delivered via Microsoft Teams from our professional Training Studio by an experienced Corporate Coach Group Trainer. The sessions start at 9am, with breaks at 11am, 1pm and 3pm. We finish at 4.30pm.
This course is also available as in-house training. Please contact Corporate Coach Training for more details.
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Expenses
Course fees are inclusive of:
- A full day's quality training by an experienced trainer
- Interactive digital handbook
- Written personal action plan
- Digital Certificate of attendance
- Access to additional training material after the course
- Three months free telephone support to answer any on-going questions
Early booking discounts are available when you book three or more months in advance.
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Corporate Coach Training
Corporate Coach Training offer professional development training courses to improve your productivity and help you achieve your goals. Their training programmes have been developed and perfected over 25 years of successfully helping organisations of every size and type. Their courses are highly practical, relevant...