Course description
Live Online • First Line Manager Training • 2-Day Course
The role of First Line Managers is undoubtedly challenging, as they often find themselves caught in a web of pressure from various directions. They must navigate the expectations of their team members, higher-level managers, and demanding customers, all while striving to maintain equilibrium and drive success.
Our virtual two-day First Line Managers training course, has been crafted to empower participants with a comprehensive toolkit of methods and strategies. This course will enable them to navigate the intricate landscape of people management, conflict resolution, communication, motivation, and time management with confidence and finesse. By honing these essential skills, First Line Managers will emerge as inspirers, propelling their teams towards collective progress.
Key Benefits for Delegates:
- Inspire a positive mental attitude in the team and motivate others.
- Master the art of handling difficult people.
- Achieve your targets and earn respect.
- Master interruption and distraction management.
- Enhance communication skills for clear instructions.
- Learn the art of delegation.
- Proactive problem-solving through planning and preparation.
- Master the art of constructive criticism.
Elevate your First Line Managers to the pinnacle of effective leadership by enrolling them on our training course today.
Corporate Coach Group is CPD accredited.
Upcoming start dates
Suitability - Who should attend?
This training course is specifically designed for newly promoted first-line managers and individuals with the potential to step into such a role. If you have recently been promoted to a first-line management position or are being considered for such advancement, this course is perfectly tailored to support your growth and success in this pivotal role.
Outcome / Qualification etc.
By attending this course, delegates will experience a range of transformative benefits, including:
- Heightened self-confidence
- Clear and effective communication
- Skilful management of difficult individuals
- Proactive problem-solving
- Inspiring a positive team attitude
- Motivating others to excel
- Achieving targets and earning respect.
A certificate of attendance
This training course has been accredited by CPD. With 12 trainer-led CPD hours, plus additional hours via post-course portal independent learning.
Training Course Content
First Line Managers Training Course Overview
- How can you get the best performance from the team?
- The Six Major Skill Sets of management
- SMART Targets
- How to give clear instructions
- The importance of using numbers to clarify the message
- The proper and improper use of humour
- How to handle difficult people
- Don't get emotional, use only factual language
- Prepare your message in advance
- Distinguish between reasons and excuses
- When to compromise and when not to
- Time and task management training
- Use the 'deadline' and the 'value' of the task to prioritise properly
- Distinguish between 'busy-work' and being 'productive'
- The P List: Planning, prioritisation, preparation and prevention
- Handling interruptions and distractions
- Proper delegation
- How to better concentrate and focus
- Positive team atmosphere
- How to keep the conversations productive
- The five-part continuous improvement formula
- The opposing five-part failure formula
- How to give constructive criticism
- Turning negative situations into positive
- Action plan, final summary close
Course delivery details
This training is fully interactive and the two consecutive days are delivered via Microsoft Teams from our professional Training Studio. The sessions start at 9am, with breaks at 11am, 1pm and 3pm. We finish at 4.30pm.
This course is also held at venues throughout the UK on a regular basis.
Why choose Corporate Coach Group
Founded in 1997
Practical Leadership and Management Training Courses
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Reviews
Average rating 5
The Course was really good with lots of lessons and techniques . The way they were taught meant it was easy to understand and pick up. The notes provided are good for future re...
The Course was really good with lots of lessons and techniques . The way they were taught meant it was easy to understand and pick up. The notes provided are good for future re...
Expenses
Course fees are inclusive of:
- Two day's quality interactive, online training by an experienced trainer
- Interactive digital handbook
- Written personal action plan
- Digital Certificate of attendance
- Access to additional training material after the course
- Three months free telephone support to answer any on-going questions
Early booking discounts are available when you book three or more months in advance.
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Corporate Coach Training
Corporate Coach Training offer professional development training courses to improve your productivity and help you achieve your goals. Their training programmes have been developed and perfected over 25 years of successfully helping organisations of every size and type. Their courses are highly practical, relevant...
Fantastic course content. Learnt an awful lot I had not previously considered. Loved the prioritisation app, such a simple process to prioritise tasks. Both Marco and Chris were...