Course description
A middle manager’s ability to get results through others in order to be successful in implementing business strategy, is challenging. They need to be excellent communicators, who agree objectives, and develop their staff to achieve and exceed department, team and individual KPIs, targets and budgets. At the same time, they balance the needs of their team and the wider, ever changing, business direction and directives. This course has been designed to provide middle managers with the skills and tools necessary to be successful in this challenging role.
Upcoming start dates
Suitability - Who should attend?
- Existing middle-level managers, Operations Managers, and Department Managers who are leading departments rather than individual teams.
- Those who are experienced in the role and wish to enhance their performance through training.
- Managers who have recently been promoted to the role of middle management.
- People aspiring to move up from leading an individual team.
Outcome / Qualification etc.
- Succeed in their role, in ever changing and demanding environments
- Develop both themselves and those who report to them
- Plan, organise and control work to maximise productivity
- Build relationships with colleagues and senior management
- Develop and maintain high performance from their teams
- Take better decision and achieve more effective implementation
- Use a structured, proven methodology for decision making
- Deal with conflict in an effective and relevant manner
Training Course Content
- The challenge facing middle managers today
- Understand and recognise different leadership styles, including your own
- The 5 Levels of Leadership
- Situational Leadership
- Developing a coaching approach to your leadership style
- Building positive and trusting relationships with colleagues and senior management
- Developing your credibility
- Being a role model & the importance of values
- Your role/place in the organisation
- Prioritising, planning, and controlling workloads
- Focusing on KPIs, targets and budgets
- Action planning
- Problem solving and decision-making techniques
- Dealing with uncertainty
- Importance of taking responsibility & ownership for decisions & actions
- Delegating tasks & knowing other’s roles – Internal/External.
- Discuss what a team is and why we need them
- Explore different models for team performance
- Appreciate team inter-dependency
- Understand what makes teams dysfunctional/effective
- Learn how to establish a cohesive team
- Managing change effectively
- How to overcome conflict
Course delivery details
The programme deals with people management issues with clear guidelines every step of the way. Tutorial sessions, case studies, and a practical work-based practical application task ensures that skills learned are applied immediately from commencement of training.If you wish to develop middle managers within your organisation, we can review the content of this programme with you, and tailor it to your unique challenges and development needs.
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Cosensa Learning and Development Training Courses
Cosensa Learning & Development offers training courses for professionals and organisations throughout the public, private and third sectors. All Cosensa trainers are highly qualified, with extensive experience in training and coaching. Cosensa's wide range of open courses are delivered throughout...