Course description
Many organisations find themselves experiencing significant leadership competency gaps, relying on an ever-narrowing base of managers who find themselves sufficiently skilled to enact new managerial roles. The challenges faced by leaders and organisations today are increasingly complex and requires unique leadership skills. This programme is aimed at developing these leadership skills.
Upcoming start dates
Suitability - Who should attend?
This programme is aimed at Supervisory or Team manager level.
Training Course Content
Module 1: The New Leadership Landscape
- Leadership Community
- Leadership Roles & Processes
- Leadership Styles & Dynamics
- Leadership Capabilities & Competencies
- Levels of Work
- My Personal Leadership Brand
- The Tripod of Work
Module 2: Me Pty Ltd
- Me, Myself & I
- Leadership Darkside
- Character Development
- How Do I Work?
- Leadership Landscape & Work as a System
- Leadership Brand & Vision
- Personal Development Plan
Module 3: Problem Solving & Decision Making
- Introduction to Problem Solving
- Reframing Problems
- Problem Solving Process
- Relations Diagram
- Decision Making
- Cognitive & Personal Biases
- Decision Making Techniques
- Decision Fatigue
Module 4: Communicating With My Team/Peers
- Leadership Role in Communication
- Giving & Receiving Feedback
- The Changing World of Work
- Building Trust Through Communication
Module 5: Leading Teams
- Understanding Teams in the Workplace
- Team Leadership
- Contracting with Team Members
- Implementing, Monitoring & Evaluating Performance Against Standards
- Employee Engagement Journey
Module 6: Skills for Our Business
- Basic Introduction to Business & Financial Acumen
- Planning
- Organising
- Control
Module 7: The Client is Our Business
- Introduction to Client Service
- Client Centric Leadership
- Know Your Client
- Client Dis-service
- Creating the Experience of Excellent Service
- Planning for a Successful Client Experience
Course delivery details
12 day programme delivered over 7 months.
Reviews
Average rating 4.5
The facilitator broadened my understanding around communicating, collaborating and connecting in the workspace and where I can apply these techniques.
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inavit iQ
Our purpose and commitment to clients is simple: Deliver sustainable business impact through mindful collaboration. Display respect for client systems by being inclusive, collaborative and deliberate (mindful and purposeful) Co-create “fit-for-purpose” solutions rather than off-the-shelf “we know best” content Deliver...
The entire experience and knowledge I've gained in this course has been invaluable. Not only growth as a leader but personal growth as well.