Course description
Banking Operations – The Customer Experience
This training Workshop looks at banking operations from the customer’s standpoint.
Upcoming start dates
Suitability - Who should attend?
Target Audience
This training Workshop is suitable for:
- Banking staff who wish/need to broaden/deepen their knowledge of the factors affecting banking operations.
- Those who wish to gain a comprehensive insight into banking operations.
Outcome / Qualification etc.
Learning Outcomes
Upon completion of this training Workshop, you will understand:
- The necessity to understand the customer journey.
- Why customers complain.
- How adopting agile tools can help to maintain improvement.
Training Course Content
- Sources of customer complaints
- Creating an improvement programme
- The benefits of creating an improved customer experience
- Maintaining improvement through agility
Why choose London Business Training & Consulting
Management consultation service
Paperless service delivery model
Flexible open course schedule
Expenses
Course Price: £680.00 + VAT
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London Business Training & Consulting
London Business Training & Consulting (LBTC) is the UK’s premier business and management training and consultancy service provider. LBTC offers 600 management training courses in sixteen (16) subject categories of durations ranging from 1 day to 11 weeks. This includes 90-minute interactive live...