Course description
Introduction to Customer Relationship Management
This Training Workshop is designed to give you a solid primer in CRM familiarising you with all its key components.
Upcoming start dates
Suitability - Who should attend?
Target Audience
This Training Workshop is suitable for:
- Directors of Sales and Marketing
- Sales and Marketing Managers, Executives, Practitioners and Staff.
- Senior and Mid-level Managers who are involved in CRM programmes and system implementations.
- Staff who wish to understand the CRM landscape.
- Managers looking to take customer-centred strategies to the next level.
Outcome / Qualification etc.
Learning Outcomes
Upon completion of this Training Workshop, you will be able to:
- Explain what is meant by CRM.
- Appreciate the skills need to build relationships with customers.
- Understand the customer lifecycle.
Training Course Content
- What is CRM?
- Mastering relationships
- The customer lifecycle – customer acquisition
- The customer lifecycle – customer retention and development
Why choose London Business Training & Consulting
Management consultation service
Paperless service delivery model
Flexible open course schedule
Expenses
Course Price: £680.00 + VAT
Get Inspired! Watch the Video
Customer Outreach Award 2019
We believe that it should be easy for you to find and compare training courses.
Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.
Request info
Reviews
Average rating 4.7
Training is good.
I am extremely pleased with the course. From my initial interest in the course until it's completion. The efficiency of the administration was unbelievable, to the point where e...
London Business Training & Consulting
London Business Training & Consulting (LBTC) is the UK’s premier business and management training and consultancy service provider. LBTC offers 600 management training courses in sixteen (16) subject categories of durations ranging from 1 day to 11 weeks. This includes 90-minute interactive live...
Training is good.