Course description
Telephone Techniques Training Course
Telephone communications are an integral part of most businesses, and sometimes these interactions are the only impression a company makes on its customers. Learning how to get the most from these interactions gives you the opportunity to create a lasting, positive impression with customers and increase trust and customer loyalty.
To get the most out of phone interactions you must understand the techniques and methods for excellent professional customer service. This course is for employers and employees of businesses who want to strengthen their professional relationships with customers and reap the many rewards of doing so. The contents of this course will reveal everything you need to know to handle phone calls.
The content of this course is written in a clear, concise way and is broken down into manageable modules centred on key themes. The information is built on evidence based scientific studies and proven techniques to allow you to confidently deal with any professional telephone interaction.
The course contains illustrated examples of the concepts, tools and techniques for you to practically apply the knowledge, as well as exercises, tests and worksheets to compound and help you evaluate what you learn.
Upcoming start dates
Suitability - Who should attend?
Who can take the course?
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
Outcome / Qualification etc.
Benefits of the Telephone Techniques Course
Students enrolled in the Telephone Techniques course experience many benefits. These include the following:
- The convenience of studying from anywhere with an internet connection at any time.
- Study course material at your own pace. There is no time limit, so you can complete the course, regardless of how long it takes you to complete it.
- The option of studying from any internet-enabled device including a tablet, PC, or mobile phone.
- Short, easy-to-understand course structure.
- Convenient online support is available while you study.
- A comprehensive syllabus that helps you increase your knowledge of telephone techniques.
- Upon successful completion of the course, you will earn a certified and recognized certificate.
- An affordable pricing structure.
Training Course Content
- Module 1: Creating a Professional Image
- Module 2: Developing Your Telephone Style
- Module 3: Controlling the Telephone Process
- Module 4: Developing Flexibility
- Module 5: Personal Development
Course delivery details
We estimate that the course will take about 7 hours to complete in total, plus an additional 30 minutes for the end of course test.
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