Course description
Complaint Handling Training - 1 Day Course
Professionally handle customer complaints
75% of customers are willing to spend more and buy from companies that give them a professional service.
Managing complaints with proven complaints process will help your business experience higher customer satisfaction levels, boost revenue and enhance your company’s reputation.
Our Complaint Handling Training Course will equip your team with effective communication skills and best practice techniques to handle telephone or face to face complaints from customers.
- Learn a new complaints process.
- Discover professional communication techniques.
- Build better rapport with your customers.
- Identify the power of body language.
- Reduce conflict with your customers.
- Handle difficult customers with confidence and professionalism.
Upcoming start dates
Suitability - Who should attend?
Our Complaint Handling Training is suitable for all industry sectors.
Outcome / Qualification etc.
Our one-day Complaint Handling Course can be tailored to your industry.
- Boost your customer satisfaction levels.
- Increase customer loyalty.
- Raise awareness to improve your complaints policies and procedure.
- Improve communication with your customers.
- Encourages repeat purchases.
- Positive impact on brand image.
Expenses
Request quick quote by completing short form below.
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Reviews
Average rating 4.9
Good course represented well. Gained new knowledge that I will continue to use
Liked the team builidng games and how we made everything relevant
Training & Coaching is our Passion
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Really enjoyed, Rob was really engaging