Course description
The CPHQ certification is a credential that signifies both professional and academic achievement for those who have a career in patient safety and healthcare quality. The CPHQ certification also provides career benefits to those who hold the credential by identifying them as professionals with knowledge of the principles and practice of healthcare quality.
Certified Professional in Healthcare Quality training course developed to help those who are planning and preparing to take the Certified Professional in Healthcare Quality (CPHQ) examination, this course is structured by the exam outline and helps delegates concentrate study efforts.
Participants will gain insight and knowledge on healthcare quality methods, information management, strategy and leadership, change management and innovation, continuous readiness, and patient safety.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
Certified Professional in Healthcare Quality training course is ideal for
- CEOs
- Quality directors
- Medical and nursing directors
- Quality managers
- Quality officers and coordinators
- Accreditation officers
- Health care administrators and managers
- Health care professionals interested in managerial or quality jobs.
- Senior nurses
- Risk managers
- Case managers
- Physicians
- Lab technicians
- Pharmacists
Outcome / Qualification etc.
At the end of this Certified Professional in Healthcare Quality course Participants will be able to :
- Know the principle of quality in healthcare.
- Comprehending the components of a well-organized quality program.
- Test your current knowledge gaps in preparation for taking the CPHQ exam.
- Be ready for taking the CPHQ exam successfully.
Training Course Content
Day 1
Introduction to Healthcare Quality
- Evolution of Healthcare Quality.
- UK Healthcare System & Quality.
- Principles of Quality Improvement.
- Using Data for Performance Improvement.
- Culture and Leadership.
Day 2
Introduction & Examination Review
- Identify the course purpose, module purpose and objectives, and resources.
- Determine the structure and process for the examination.
- Identify test taking tips.
- Recognize examination resources to use following the course.
Quality Leadership & Structure
- Identify the alignment between a quality program and organizational systems.
- Identify the quality role with credentialing, privileging, and quality oversight.
- Explain how accreditation, recognition programs, and continuous readiness activities provide quality oversight.
- Evaluate and integrate environmental safety programs.
- Recognize statutory and regulatory requirements and outside quality resources.
- Identify current and evolving quality practices.
- Identify steps to create a quality-driven culture.
Day 3
Information Management
- Explain confidentiality principles and the impact of
- Health information management on quality.
- Explain types of information management systems.
- Identify data types and measurements.
- Determine how to collect, interpret, and use data.
- Identify statistical analysis methods.
- Apply performance improvement tools.
- Identify additional statistical techniques.
- Analyse data and report findings.
Day 4
Performance Measurement & Process Improvement
- Plan for performance measurement and process
- improvement.
- Determine when and how to use teams for quality problems.
- Perform or coordinate risk management activities.
- Evaluate compliance with internal and external requirements.
- Identify how training and education support quality efforts.
- Communicate quality issues to staff and organization.
- Apply change management strategies and models.
Day 5
Healthcare Safety
- Recognize patient safety goals and priorities.
- Identify the role of technology in patient safety.
- Identify the quality professional’s role in assisting with implementing patient safety activities.
Regulation, Accreditation and Continuous Readiness
- Review regulatory agencies and the impact of regulations on healthcare quality and safety.
- Understand accreditation, the value of accreditation, the accreditation process and examples of agencies offering accreditation.
- Examine continuous readiness activities including leadership commitment, individual accountability, organizational assessment and survey procedures.
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...