Course description
This Complete Business Management bundle includes:
- Business Management Level 3
- Starting Your Own Business Level 3
- Business Operations and Lean Management Level 3
- Business manager
- Administrative manager
- Operations manager
Course Content
Business Management QLS Level 3
Unit 1 You as a manager
- Managers as people
- Feedback
- Delegating
- Average managers and great managers
- Listening
- Developing your staff
- Coaching
Unit 2 Strategy, structure and systems
- Managing in context
- Strategy
- Structure
- Systems
- Financial systems
- Performance and development review
Unit 3 Managing teams
- Holding meetings
- Developing effective transactions
- Ineffective transactions
- Stages of team development
- Performing
Unit 4 Managing performance
- Expectations
- Measures
- Outcomes
- Keeping performance records
Unit 5 Setting goals
- SMART goals
- Achieving balance
- Motivations
- Considerations when goal setting
- Learning from experience
Unit 6 Leadership and Politics
- Leadership and management
- Four styles of leadership
- Leadership and politics
- Dealing with conflict
- How to make collaboration work
- Leadership influences on management
Unit 1 How operations management became critical to business success
- Explain the role of operations management within various different kinds of organisation.
- Describe how operations management has become crucial to organisations’ success in the modern world.
- Demonstrate how the concept of the value chain applies to a variety of different kinds of organisation.
- Give examples of the impact good operations management can have on organisational effectiveness.
Unit 2 People and operations
- Justify why the role of the operations manager is fundamentally changing.
- Explain why effectively managing people is crucial to operations management.
- Explain how teams can enhance the operations function.
Unit 3 Products and services
- Explain the relationship between marketing and operations.
- Justify the need for flexible approaches to product and service design.
- Describe key principles in product and service design.
- Define and utilise the concept of value analysis.
Unit 4 Operational processes in context
- Explain the relationships between value chains, supply chains and logistics.
- Demonstrate best practice in selecting and working with suppliers and providers.
- Describe the options available in designing processes.
- Explain the importance of controlling the value chain.
Unit 5 Efficiency and effectiveness in operations
- Describe how operations managers can assess the efficiency and effectiveness of their operations.
- Explain how best practice organisations manage their operations.
- Identify a range of cost-reducing methods that can be applied to operations.
- Define and explain lean synchronisation.
Unit 6 Quality, improvements and change
- Define what quality means and how to measure it.
- Explain operational risk and how to manage it.
- Demonstrate how operations managers deal most effectively with the complexity of modern organisations.
- Explain why and how organisations adopt a continuous improvement approach to operations.
Unit 1 Preparing to start your business
- Why start your own business?
- Character and motivation
- Before you start: managing yourself and planning
- Market research
- Sales and profits
- Competitors
- Financial planning
- Suppliers
- Employing people
- Stock and asset management
Unit 2 Defining your business
- Deciding on the form of your business (sole trader, partnership, limited company)
- How to decide what is best for you
- Setting goals for yourself
Unit 3 Marketing
- Your product or service
- Value for money
- Competition
- Segmenting your market
- Pricing
Unit 4 Customers
- Identifying your potential customers
- Promoting your business
- Before sale
- After sale
Unit 5 Finance
- Understanding your business finances
- Working with figures
- Break-event point
- Fixed and current assets
- Cash flow
- Sources of finance
- Managing your money
Unit 6 Your business plan
- Why do you need a business plan?
- The format and structure of your business plan
- Yourself, your people. your values, your mission
- Your business model
- Your market
- Your competition
- Development
- Profit forecast
- Risks
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