Course description
Communication Skills
This communication skills course is aimed at helping Participants communicate more effectively with customers and colleagues. It will look at the best methods of building rapport and how to develop effective business relationships.
This Communication Skills training course is available throughout the UK.
CPD Value 5.5 Hours
Outcome / Qualification etc.
- Identify the behaviours associated with good working relationships
- How to set clear communication objectives
- Identifying the needs of different audiences
- Planning internal and external communication
Training Course Content
- 09:30 - 10:00 Coffee & Course Objectives
- 10:00 - 11:00 What is Good Communication and How Do We Assess our Ability? (What are the barriers to and the basics of good communication? How does communication affect working relationships?)
- 11:00 - 12:00 A Look at Clarity and its Effectiveness (The value of understanding behavioural characteristics and how to set objectives accordingly)
- 12:00 - 13:00 The Value of Body Language and Tone (Adapting to meet the needs of our audience)
- 13:00 - 14:00 Lunch
- 14:00 - 15:00 Communication as a Two-way Process
- 15:00 - 16:30 The Value of Planning in Both Internal and External Communication
- 16:30 Summary & Action Plans Agreed
Customer Outreach Award
We believe that it should be easy for you to find and compare training courses.
Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.
Reviews
Average rating 4.8
Excellent day. Got a lot out of today, will recommend training to my organisation.
Course was very useful and interesting. Trainer was excellent and understanding and made course relevant to my situation.
Expenses
Fee includes all course materials, Participant packs, certification and lunch
Request info
PTP: Practical Training for Professionals - leading provider of sales and management training in the UK
PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...
Lots of tips given to help me with my day to day relationship with colleagues.