Course description
In today’s fast-paced and complex world, individuals who can navigate conflicts and negotiate effectively are highly valued in the workplace. Whether resolving disputes with colleagues or negotiating deals with clients, these skills can make a significant difference in achieving success. By investing in training and development in these areas, individuals and organisations can improve their ability to negotiate effectively and manage conflicts constructively.
What are the common conflict negotiation models?
Conflicts are a common part of workplace experiences. Differences in opinions and cultural socialisation are some causes of workplace conflict. While conflict can often lead to adverse outcomes, it can also be used to develop and inspire change in the organisation’s administration. It is, therefore, vital to understand how to negotiate during conflict situations. Conflict negotiation is focused on discovering an agreement or solution that addresses the concerns of all parties to a dispute who desire different outcomes. Conflict negotiation skills enable parties to reach an outcome that is acceptable to all parties.
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Suitability - Who should attend?
Who should attend?
The following personnel should attend the Rcademy Certificate in Negotiation and Conflict Management Skills Training Course:
- Human resource managersare charged with coordinating different administrative duties about the company’s personnel, executing systems for staff management, and onboarding new workers
- Conflict specialistsare responsible for recognising relevant parties to a conflict, designing accurate conflict management strategies, and implementing successful resolutions
- Arbitratorsare responsible for facilitating communication between parties to a dispute to reach a mutual agreement and clarifying the arguments of conflicting parties
- Directorsare responsible for supervising a company’s operations, investments, ventures, and financial performances
- Managerswho are responsible for the company’s administration and decision-making a company
- Employeeswho are responsible for working towards achieving the company’s objectives and purpose
- Strategic negotiatorsare responsible for negotiating agreements, overseeing workplace relationships, and delivering agreement recommendations to the management
- The Board of directorsis responsible for the management, and administration of a company and the achievement of the company’s objectives
- Business analystsare tasked with carrying out market analyses, evaluating product lines and the general profitability of a business
- Conflict analystsare responsible for researching the backgrounds of customers and their relationships that could create legal issues or conflicts in a case
- Individualsinterested in learning about conflict management and negotiation skills
Outcome / Qualification etc.
At the close of this training course, participants will be able to:
- Understand the fundamentals of conflict management and negotiation
- Recognise the standard techniques and models for negotiation and how they are being used
- Understand the various causes of conflicts in the workplace and how to manage them effectively
- Gain deeper insights and understanding of personality-based and behavioural factors of conflicts
- Recognise the differences between resource conflicts, personality conflicts, and task conflicts
- Differentiate between soft and hard techniques of negotiations and how they can be used in various situations
- Understand the value of effective communication in conflict management and how to build an excellent workplace communication culture
- Recognise the various problems facing conflict resolutions in the workplace and how to overcome them
Training Course Content
Module 1: Introduction to Negotiation and Conflict Management
- Overview and definition of terms
- The importance of negotiation
- Types of negotiation styles
- Types of conflicts
- The difference between disagreements, problems, and conflict
- The signals to predict conflicts
- Overview of Negotiation and conflict management skills
- Causes of conflict
- The various aspects of conflicts
- Behavioural Styles and their influence on Conflicts
- Negotiating in a modern-day business environment
Module 2: The Negotiation Process
- The basic requirements of negotiations
- The skills of the arbitrator and mediator
- Conflict escalation and steps to avoid it
- The dichotomy of negotiation
- Causes of organisational conflict
- Negotiation as a mixed motive process
Module 3: The Psychology of Conflict
- The inner source of conflict
- Knowing when to say “No.”
- Changing yourself
- How we compose realities
- Dealing with anger
- The social value of a conflict
- Understanding what takes place in a conflict situation
Module 4: Executing Practical Negotiation Strategies
- Target point, reserve point, BATNA
- Categorising negotiation outcomes
- Recognising interests
- Effective practical negotiation techniques
- Competitive value-claiming negotiation strategies
Module 4: The Benefits of Confrontation
- Getting focused
- The three-step conflict resolution model
- Preventing problems
- Controlling conflicts to boost performance and productivity
- Dealing with problems
- Increasing positive information flow
- Meditative options
Module 5: The Value of Communication in Conflict Resolution
- Verbal and non-verbal communication skills
- Conflict as communication
- Practising active listening
- Body language
- The characteristics of effective communication
- Paraphrasing skills
- Effective Methods for intervention strategies
Module 6: Communicating to Maximise the Effectiveness of Negotiation
- Ethics and negotiation
- Interpreting non-verbal behaviours and body language
- Communicating using body language
- Communicating within negotiating teams
- Packaging information for maximum effect
- Improving negotiation team performances
Module 7: Personality Types and Negotiating Behaviour
- Personality Types and how they influence negotiation
- Key behaviours of skilled negotiators
- Adapting behaviours to suit the negotiation
- Negotiating with each personality type
- Conflicts and possible outcomes of each behaviour type
- Understanding differing behaviours
Module 8: Key Meditation Techniques
- Recognising and leveraging negotiating power
- Mediation in context
- Practical mediation approaches to resolve disputes
- Mediation is a facilitated negotiation
- Handling confrontational negotiators
Module 9: Cross-Cultural and International Complexities
- Hofstede’s cultural dimensions
- The unique features of international agreements
- Defining Culture and its Impacts on negotiating norms
- Building a deal
- Implementing outcomes in a range of organisational situations
Module 10: Dealing with Challenging Negotiations
- Recognising a difficult negotiator
- Difference between aggressiveness and assertiveness
- Using emotional intelligence skills
- Preventing key negotiation errors
- Adjusting style to suit the situation
- Recognising threatening, intimidating, and bullying behaviours
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Rcademy is a global training and consultation organisation set out to bridge the gap between you now and what you can be in the near future. We are facilitators of knowledge impartation. Our team of established and experienced training enthusiasts...
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