Course description
In the changing business world, constant factors are conflict and crises. Both internal and external crises change how businesses operate, and if not properly managed, they can degenerate into bigger issues that can cause the organisation’s collapse. However, leaders are expected to be able to adapt quickly to either avert or intervene during a time of crisis.
What are the causes of crises in the workplace?
In most cases, crises are relatively rare events. However, they commonly leave unpleasant consequences in the organisation when they occur. This necessitates being prepared for crises, especially regarding leadership action. Although there are several causes of crises, one of the common causes of crises in the workplace is controversial company development, such as reductions. According to findings, it was listed by most business owners as the highest cause of crises.
Upcoming start dates
Suitability - Who should attend?
Who should attend?
This Rcademy Crises Leadership and Human Behaviour Certificate Training Course is especially important for personnel who play or are expected to play a major role in managing crises in the organisation. The course is recommended for the following set of professionals:
- Risk managers who identify and assess various potential risks that can bring about crises in the organisation
- Team leads are in charge of managing different team members to ensure coordination
- Project managers who lead the implementation of projects, including the identification of crises during the implementation
- Supervisors involved in overseeing the integration of team members overboard
- Finance managers and accountants control the resources and treasury of the organisation
- Board of directors who decide on behalf of the organisation
- Any other professional interested in learning about Crises Leadership and Human Behaviour
Outcome / Qualification etc.
At the end of the Rcademy Crises Leadership and Human Behaviour Certificate Training Course, participants are expected to achieve the following objectives:
- Be able to determine the probable effects of crises and how to avoid them
- Be able to exhibit or demonstrate sturdy leadership by keeping emotions under control to proffer logical solutions
- Plan based on available information about potential crises, including the different stages of crises management
- Recognise and address dysfunctional behaviour, which is frequently brought on by crises
- Lead people and organisations to a future beyond the crisis by developing a compelling, unambiguous vision
- Create backup plans in case of future crises to avoid abrupt stoppage of operations
- Recognise and reduce the role of the human component in crisis management
- Have increased capacity for problem-solving, judgement, and risk management
- Effectively communicate with all parties involved on best practices for exiting the situation as a team
- Build resiliency and trust within the organisation by building capacity for crises management
Training Course Content
Module 1: Overview of Crises and Human Behaviour
- Introduction to Crises – Nature of crises – Emergencies
- Human Psychology under crises – Individual behaviour – Collective behaviour
- Dynamics of crises
- Role of leadership – Before crises – During crises – After crises
Module 2: Crises Leadership and Innovation
- Leadership thinking – 5 Ws and H
- Impact of external change – Regulation – Technology – Competitive positioning
- Leadership theories and styles
- Understanding of human behaviour
- Strategic Success and Failure
Module 3: Communicating in a Crises
- Identifying a suitable communication style
- Creating skills of influence
- Pitching ideas – Plans – Projects
- Message clarity
- Managing a team
- Communication tools
Module 4: Logical Decision-Making
- Understanding instinct, intuition and reason
- Decision-making processes
- Mission-based leadership
- Planning and operations – Individual efforts – Collective efforts
- Hierarchical structure
Module 5: Team Building and Motivation
- Building a high-performance team
- Identifying effective team behaviours
- Identifying individual team member style
- Meeting performance challenges
- Identification of conflict
- Managing conflict effectively
Module 6: Leadership During Crises
- Leadership skills – Pro-active crises management – Crises management organisation
- Team management during crises
- Team build-up – Cooperation – Collaboration
- Crises communication – Stakeholder engagement
- Team motivation
- Self-reliance
Module 7: Managing Crises
- Cause and effect
- Setting up a crises command centre
- Risk management – Prevention – Response – Containment – Recovery
- Business continuity and crises operations
- Information gathering and management
- Situational awareness
Module 8: Ethical Factors in Crises Leadership
- Care for subordinates and their family
- Self-care
- Social responsibility
- Knowledge learning process
- Preparing for future crises
Module 9: Time Management and Prioritisation
- Principles of time management
- Activities and output
- Priorities – Urgent – Important
- Managing pressure
- Building resilience
- Results Orientation
Module 10: Decision-Making and Problem-Solving
- Identifying crises
- Diagnostic services
- Generating options – Selection – Implementation
- Alternate solution
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