Course description
Customers are increasingly demanding higher- and quicker-quality services. The need for and focus on digital governance have expanded in response to the growing demand. Communities are becoming increasingly tech aware, making this Rcademy course more important than ever for you. The term “e-governance” may also refer to the government operating electronically. It is e-governance that makes use of technology to improve public sector organizations. Since digital transformation and a digital government work hand in hand, it follows that digital transformation is an important aspect of a digital government. Less expensive technology provides more accessible online government services, boosting the economy. Though businesses in the private sector are increasingly moving their operations and communications online, the public sector lags. Each organization must provide examples of its brand of e-governance to show how it best serves its unique set of clients, workers, and service objectives. Facilitates lightning-fast spread of such a concept. However, the definition of e-governance may vary between organizations based on their objectives, beliefs, and cultures, which may lead to inconsistencies in creating electronic governance for e-control.
What are the interactions in E-Governance?
The various categories of interaction in e-governance include government to people, government to government, government to workers, and government to industries.
Upcoming start dates
Suitability - Who should attend?
Who Should Attend?
The E-Governance: Digital Transformation in Government Certification Training Course by Rcademy is ideal for-
- Policy writers
- Excellence employees
- Communication and marketing deliver
- Customer service leaders
- Technologists need the government
- Finance managers
- Quality and business process employees
Outcome / Qualification etc.
The objectives of The E-Governance: Digital Transformation in Government Certification Training Course by Rcademy are to enable professionals to-
- Determine the opportunities brought by e-government and prioritize and recognize where technology can drive efficiencies well to assist in the increasing and promotion of the service delivery to the citizens
- Understand the definition of the fundamental performance indicators, how to develop them, and to ensure they match the results sought from the technology application
- Determine the needs of the citizens in all sections of the task, whether in writing policy, improving or creating services or developing a communication strategy
- Learn how to ask the correct questions and have the confidence to participate in conversations when looking for help on delivering policies, seeking to raise the experience of the citizens, or re-enabling the existing services
- To learn how to analyze and apply the technologies well to assist in the digital change that serves the citizens and departments
- Understand the basics and insight into the newest buzzword technologies and their applications
- Apply the learned skills and knowledge to create a channel shift model to motivate the citizens to use and shift to the most efficient e- enabled services
Training Course Content
Module 1: Introduction to e-government
- Definitions-UAE, EU, World Bank
- Opportunities of e-government
- Why e-government is vital and how it is succeeding
- Development of the KPIs which evaluate the desired results
Module 2: Centricity of the Citizens
- How are the expectations of the clients shifting?
- What are the responsibilities of the government?
- Developing a client journey
- What citizens expect from the government
- How are the client expectations shifting?
Module 3: Digital Change
- Meaning of digital transformation
- The primary factors of a thriving digital change
- Why is the private sector different from the government?
- Instrumental delivery
- Activity prioritization and automation
- The value and importance of data
Module 4: Knowing the Language
- Delivery techniques-waterfall, agile, Kanban, scrum- understanding of where and when they are applicable
- Definition of the blockchain, AI, and different buzzwords and where and when to apply them
- Knowing the excellence and another award method for digital change and the improvement of the client service
- The importance of emphasizing results
- Application of technologies for the appropriate reasons
Module 5: Innovating the Public Services and Policies
- Innovation theories
- Meaning of innovation- the various definitions
- Developing an environment for innovation
- Recognizing client service and the techniques to innovate and improve them
- Identifying the opportunities for and creating and anticipating initiatives
Module 6: Benefits of an Effective Digital Governance
- More concrete decision-making accountabilities and roles
- Matching the digital ad business priorities
- Increasing client experience
- Good, digitally-enabled services and products
- Conformance to the regulations and standards
- Excellent leveraged partner opportunities
Module 7: Successful Digital Business Model Indicators
- Government – Regulatory and policy framework – Management design
- Infrastructure – Increased connectivity
- Client satisfaction – Feedback forms – Surveys – Data transparency and sharing – Availability and accessibility of services
- Capacity of institutions – Trained workers – Streamlined company activity
Module 8: Levels for the Development of a Digital Business Model
- Collect and know the client’s information
- Setting goals
- Understand the basic channels
- Be visible – Social media – Advertising – Email
- Prioritizing artificial intelligence
- Defining the value of the proposition
- Developing a SWOT around factor points – Conversion – Acquisition – Growth – Retention
- Outlining of the plan
- Convert to sale
- Interacting with the audience
- Developing of audiences
- Involving long term
- Creating the content model
Module 9: Digital Market Model Types
- Pay-per-click advertising
- Influencer promotion
- Retargeting advertisements
- Social media publicizing
- Affiliate marketing
- Viral promotion
- Email advertising
- Content promotion
Module 10: Digital Business Model Success Factors
- Receptiveness and awareness of the transformation
- Availability of funds
- Transparency and accountability
- Modern work culture and skilled workforce
- Institutional readiness
- No political disruptions
Module 11: Essential Factors for Digital Business Model Growth
- Customer insight
- Market determinants
- Transformation threats and opportunities
- Client insight
- Digital culture growth
- Continual innovation
- Leading-edge analytics/data
- Technology-driven insight/culture
- Operational system models
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Rcademy
Rcademy is a global training and consultation organisation set out to bridge the gap between you now and what you can be in the near future. We are facilitators of knowledge impartation. Our team of established and experienced training enthusiasts...