Conflict Resolution
- learn and practise key skills to build your confidence
- maintain composure whilst de-escalating conflict.
- understand, recognise and implement strategies for managing and resolving conflict
- practise and test a range of models and techniques to help recognise, manage and resolve workplace conflict
What to expect
- 24 months post training support included .
- Tailored and bespoke programme options .
- Our experienced training and logistics team in the last 23 years have assisted 204,986 people .
- Over 14,078 organisations trained .
- We are rated 'Excellent' on Trustpilot and 98.7% of our customers recommend us .
- Delivery UK wide and international (75+ countries delivered) .
Suitability - Who should attend?
As life becomes busier with ‘more things to do’, ‘places to be’ or ‘people to meet with’ filling our agenda, it also becomes more fraught. This course develops your understanding of what triggers anger patterns, the circumstances that bring them forth, as well as the effective management of conflict within yourself and between individuals within the workplace. It, therefore, suits all classes of personnel within your business.
Training Course Content
Understanding Conflict
Identify common sources and levels of conflictExplore the belief/behaviour cycle that underpins conflict
Triggers to aggressive behaviour
Understanding others' needs when they are angry
Types of conflict
Stages of conflict escalation
Responding to Conflict Situations
Signs and symptoms of aggressionConflict ‘flashpoints' and the impact of ‘red rag' words and phrases
Understanding your natural response
Analysing the conflict so it is clear and easy to understand
Emphasising what you agree on and what you do not agree on
Managing your body language
Staying calm and managing your own emotional responses
Techniques and Tactics for managing conflict
Employ a systematic approach to solve conflictsStructuring and controlling the conversation
Listening, responding with empathy and calming the situation
Acknowledging difficulties and emotions
Managing unpredictability (drugs, alcohol, mental illness, etc.)
Saying no effectively
Handling abusive behaviour
Delivering Difficult Messages
Manage Conflict Escalation
The impact of aggressive behaviourDealing with aggressive and negative behaviour
Responding to personal criticism and entrenched behaviour
Non-threatening ways to highlight the consequences of escalation
Moving Difficult Situations Forward
The Power of Open and Honest CommunicationsFollowing a positive strategy for conflict resolution
Key interpersonal skills for resolving conflict
Listen without judgment and ask focused questions
Emphasise a win/win strategy
Simple ideas for resolving conflict
Expenses
Prices on application. Contact us for quote.
Request information - obligation free
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Reviews by course attendees
Average rating 4.8
Based on 5 reviews.
Write a review!
Reviews are published according to our review policy.
26 Apr 2023
26 Apr 2023
Very useful
26 Apr 2023
Excellent thanks
STL
1 Northey Street, 2nd Floor, CA House
E14 8BT London
STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
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