Customer Care
- Develop a ‘customer-led' approach to business by improving customer satisfaction, improving staff's attitudes and developing their technique in handling customer complaints positively and assertively. Learn how to project the right impression and enhance the
organisation's reputation.
What to expect
- 24 months post training support included .
- Tailored and bespoke programme options .
- Our experienced training and logistics team in the last 23 years have assisted 204,986 people .
- Over 14,078 organisations trained .
- We are rated 'Excellent' on Trustpilot and 98.8% of our customers recommend us .
- Delivery UK wide and international (75+ countries delivered) .
Suitability - Who should attend?
Every person in your organisation could benefit from this course: this course is designed for all who communicate with customers and colleagues, either on a face-to-face basis, or on the telephone.
You may also wish to consider one of our emotional intelligence courses UK.
Training Course Content
The Successful Customer-Led Company
A culture of care - the policies, methodology and results achieved by organisations that have adopted this specific ‘culture'Working Cohesively
Changing attitudesEncouraging teamwork
‘Ownership' of difficulties.
Your Obligation to the Customer
Striving for complete customer satisfactionproblem solving - root cause analysis
how to implement the plan
Communication
Telephone voice and mannerhow to deal with enquiries
how to avoid problems and ensure customer satisfaction
how to ensure that the relationship with the customer is positive
How to Project the Right Image
How to instigate and maintain a professional customer-led imageThe first impression
Appearance, attitude and approach
The need to establish rapport
The importance of listening and two way communication
Enhancing the reputation of the organisation
Dealing with Challenging Customers
Dealing with complaints effectivelytaking responsibility for the customer
complaints received by telephone
Expenses
Prices on application. Contact us for quote.
Request information - obligation free
Customer Outreach Award
We believe that it should be easy for you to find and compare training courses.
Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.
STL
1 Northey Street, 2nd Floor, CA House
E14 8BT London
STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
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