Customer Care for the Receptionist
- The role of the Receptionist
- To define great service with impeccable style
- The dynamics of personal influence
- Successful Principles of Communication
What to expect
- 24 months post training support included .
- Tailored and bespoke programme options .
- Our experienced training and logistics team in the last 23 years have assisted 204,986 people .
- Over 14,078 organisations trained .
- We are rated 'Excellent' on Trustpilot and 98.7% of our customers recommend us .
- Delivery UK wide and international (75+ countries delivered) .
Suitability - Who should attend?
Receptionist staff have a lot of work they have to do; collect post, take messages, organise meeting rooms, welcome callers, answer telephones, supply copying paper, accept deliveries, and much, much more – and all in good spirits. This course is for managers and their Receptionist Staff whose duties are required to flow discreetly and efficiently in public view and to promote a calm, friendly and welcoming environment to the visitor.
Training Course Content
The Impact Protocols
Of warm Intentions: become an AmbassadorAnticipate the Presentation: self-regulation techniques and deportment
The Power of Suggestion
Attitude and Atmosphere: creating the environment
What makes Service exceptional?
The Command Centre
Everyone CountsRecording the Detail: keeping track (messages, appointments, deliveries, meeting rooms, etc)
Assertively Measured
The Centre of Attention
The Conversationalist
The intuitive questions to askWhy it sometimes goes wrong?
Communication Styles: how to use them for understanding
Internal Technology; dealing with interruptions, computer fails, etc
What do you represent?
Keeping your cool with the Salesmen - and with angry clients.
Expenses
Prices on application. Contact us for quote.
Request information - obligation free
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STL
1 Northey Street, 2nd Floor, CA House
E14 8BT London
STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
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