Delivering Customer Satisfaction Assertively
- This course will equip you with the skills to handle customer objections effectively, negotiate successfully, and close deals while ensuring customer satisfaction.
You’ll learn how to manage customer expectations, conduct role plays for real-life scenarios, and write effective customer care letters. The course will enhance your assertiveness in customer service, enabling you to balance your workload and customer satisfaction.
What to expect
- Courses never cancelled .
- Restaurant lunch .
- Last minute rescheduling .
- 24 month delegate support forum .
- Face-to-Face and Virtual Instructor led .
- And more... .
Upcoming start dates
Choose between 37 start dates
Upcoming start dates
Suitability - Who should attend?
This course is designed for professionals who are often faced with the challenge of managing customer expectations while maintaining their own workload.
If you find yourself struggling to say ‘No’ to customers without jeopardising their satisfaction, this course is for you.
Training Course Content
Introduction
Start the day with a warm welcome and a hot cup of coffee. Get to know your fellow participants and set your personal objectives for the day.Understanding Customer Objections
Dive into the psychology of customer objections. Learn to identify common objections and the best strategies to handle them.Handling Objections, Negotiating, and Closing
Develop your skills in handling objections, negotiating terms, and closing deals. Learn techniques to turn objections into opportunities.Customer Care
Explore the fundamentals of customer care. Understand how to meet customer expectations and deliver a positive customer experience.Managing Customer Expectations
Learn how to manage customer expectations effectively. Understand how clear communication can prevent misunderstandings and enhance customer satisfaction.Role Plays
Participate in role plays to simulate real-life customer interactions. Practice the skills you’ve learned in a safe and supportive environment.Effective Customer Care Communications
Master the art of writing customer care letters. Learn how to communicate effectively and assertively in writing, ensuring customer satisfaction.Summary and Action Plans Agreed
Review the day’s learning and agree on action plans. Leave the course with clear steps for applying your new skills in the workplace.Expenses
List price £650, promotional rates available. STL are the only company to offer a dynamic pricing and availability model, updated live on our site, daily on this portal. Closed group training options available (at your offices, UK wide/International or our London Venues). Contact us below.
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STL
1 Northey Street, 2nd Floor, CA House
E14 8BT London
STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
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