Listening Skills
- This course will benefit both you and your organisation, as your ability to comprehend what is being communicated is enhanced. This is of enormous help to those in leadership or management positions where a clear understanding of the goal or direction can be more easily achieved. It examines the obstacles often experienced through our own filters or cultural upbringing so that we can be properly attentive to the message being conveyed. It will also help you listen more easily to the different types of personalities without frustration and ambiguity.
What to expect
- Courses never cancelled .
- Restaurant lunch .
- Last minute rescheduling .
- 24 month delegate support forum .
- And more... .
Upcoming start dates
Choose between 50 start dates
Upcoming start dates
Suitability - Who should attend?
This course is designed for all business professionals at all levels.
Training Course Content
How do you listen?
Listening for key words and Salient PointsIdentifying personal representational systems
What drives you? What gives you away?
Left and right brain preferences
Predicates of Speech
How do you know who you are talking to? Recognising styles of expression.
Questioning and Answering
Open, Closed and Exploratory QuestioningT.E.D. (How to ask questions for better descriptions)
Body language
Remembering what was said. Tools and techniques.
Context
Managing what you hear to build rapport
The Voice and Emphasis
Painting a pictureUsing tone
Seeking clarification
Business Applications
Use of language to motivate, to address situations, performance reviews.ClearEnglish usage
Reading what is not said.
Creating a personal plan
Revisiting your goals and objectives.Creating a personal plan for goal achievement
Expenses
List price £650, promotional rates available. STL are the only company to offer a dynamic pricing and availability model, updated live on our site, daily on this portal. Closed group training options available (at your offices, UK wide/International or our London Venues). Contact us below.
Request information - obligation free
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STL
1 Northey Street, 2nd Floor, CA House
E14 8BT London
STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
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