Course description
Consistently Delivering Exceptional Service (1-Day)
Hamilton Mercer’s Exceptional Customer Service Training Course gives you the skills to deliver the highest standards of service time and time again.
Through targeted topics and tried-and tested-techniques, the course guides you on how to establish service standards, improve verbal and non-verbal communication and improve internal working relationships.
Upcoming start dates
Suitability - Who should attend?
Hamilton Mercer’s Exceptional Customer Service Training Course is suitable for anyone who deals with external or internal customers in person, by telephone or email.
Outcome / Qualification etc.
Certification: CPD Accredited Course
This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.
Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.
Training Course Content
Module 1: Service Philosophy: Responsibilities & Reputation
- Challenging the ‘Big Three’ Service Clichés.
- Service Principles.
- Creating a seamless customer experience.
Module 2: Service Standards: Approach & Mindset
- Service standards and consistency.
- Internal communication / internal relationships.
Module 3: Effective Communication: Verbal & Non-verbal Skills
- Confidence in Body Language and Voice.
- Using language positively and persuasively.
- A ‘Can Do’ Approach.
Module 4: Expectation Management: Highlighting Mistakes & Saying No
- Tactful select the correct levels of assertion when highlighting mistakes.
- Proactively handle requests.
Why choose Hamilton Mercer
UK's leading provider of Customer Service and Personal Development learning
Over 100,000 learners trained
Formed in 2007
Reviews
Average rating 4.9
Found the training very interesting and lively. Carol made the session very relaxed. Normally people drift off in afternoon sessions, but no-one did in our group. Content was de...
Great trainer - really enjoyed the course. Very informative and useful to enhance the strong customer service I already offer - thanks!
Expenses
Option 1: Scheduled Courses
- Location: Covent Garden, London
- Live Virtual Training: from £199+vat per learner.
- Classroom Training: from £295+vat per learner.
Multiple booking discounts and charitable discounts are available. Please contact us for further information.
Option 2: Tailored In-house Training
- Location: Your choice (worldwide).
- Live Virtual & Classroom Training: please contact us for pricing.
Request info
Hamilton Mercer
We’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results. We offer live virtual courses in 90min and 3 hour formats...
Claire was very personable and informative. There was tons of useful information and Claire kept it very inverteractive and flowing.