Course description
Customer Service
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
Upcoming start dates
Training Course Content
The modules are as follows:
- About the Course
- What is Customer Service
- The Goals of Great Customer Service
- Discovering and Understanding Customer Needs
- Delivering Maximum Levels of Customer Service
- Making Customers Feel Great From the start
- Communication Skills
- Non-verbal Communication and Body Language
- Dealing with Customer Complaints
Why choose Acudemy Training
100% certified & specialised trainers delivering face-to-face, webinars and on-site courses
5 locations where courses are being delivered, with a concentration on Central London
More than 90% of satisfied individuals and organisations (2000+ students trained so far)
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ACUDEMY - MAKING LEARNING SIMPLE
ACUDEMY is a Global training provider of bespoke and accredited courses. Reskill or Upskill for the modern workplace. Outdated competency frameworks are a thing of the past. Upskill or Reskill with popular leading programmes that are focused on Outcome rather...