Course description
Giving world-class customer service is no accident; when companies offer consistently excellent customer service it is most often a result of their intelligent effort to ensure their people see themselves as customer advisors, regardless of job title.
Our customer service courses are not like others; we work with organisations and their employees to get to the root cause of poor customer service, that of not understanding and thus not meeting customer expectations.
We believe in ‘PURPOSEFUL’ customer service, which is means making sure we understand customer expectations so that we can take purposeful action and create memorable experiences.
On our training participants create targeted action plans, taking them back to your organisation and implementing them to make real changes that directly impact on your customers’ satisfaction levels. The attitude of service as a purpose is contagious, delegates will take actions that align with the purpose of delighting customers and creating increased customer loyalty.
Upcoming start dates
Suitability - Who should attend?
This programme is for any person in an organisation that has to deal with people, whether they are internal customers (colleagues) or external customers. Our service training courses aren’t just for customer service advisors or professionals, they are for any person, at any level and in any sector.
Activities are designed so that every participant considers the content in the context of their own roles and organisation, thus ensuring its relevance and impact.
We provide strategic and operational level courses, providing the top-down skills needed for customer service excellence.
Training Course Content
When working with your organisation we will be using the acronym LEAP as a guide for employees:
- Listen – Listen & watch for opportunities to ‘Wow’ a customer
- Empathise – Putting yourself in the customer’s shoes
- Attitude – Choose your Attitude at every touchpoint
- Planning – Make plans and commit to purposeful action at all touchpoints
Why choose TSW Training
Founded in 1966
Rated 4.8/5 with over 3300 independent reviews
Trusted by thousands of learners each year
Reviews
Average rating 4.8
Hard to try to stop feeling the way I do inside when faced with aggressive behaviour. Hard to switch off what you want to say and adapt your response to most help the customer....
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TSW Training
TSW Training's six-decade legacy is synonymous with outstanding course design and delivery underpinned by a modern, holistic approach to learning and people development. TSW's comprehensive catalogue of courses and apprenticeships covers: Leadership and Management, Personal Effectiveness, Health and Safety, Environmental...