Course description
This short course offers a broad understanding of the principles, applications and concepts of the business industry. It gives you the opportunity to gain introductory knowledge of a professional sector.
This course is designed to introduce you to customer service and the principles of marketing. It’s made up of four elements that contain sufficient knowledge to give you an overall view of the important roles played in businesses. The programme aims to equip you with a solid foundation of knowledge on which you can build with experience.
Upcoming start dates
Suitability - Who should attend?
Our Introduction to Customer Service course is suitable for front line and supervisory staff. There are no entry requirements.
Training Course Content
The elements covered are:
- Introduction to Customer Service and Marketing
- Communication and Customer Service
- Understanding the Market
- Principles of Marketing
Course delivery details
What is the Structure of Programme?
You will undergo learning by reading written materials and taking a quiz to consolidate what you have learned.
We just wanted to let you know that all our short courses are based on full qualification courses, awarded by globally renowned awarding organisations such as The Chartered Institute of Logistics and Transport in the UK, and The Institute of Workplace and Facilities Management.
By completing a short course, you have already taken a significant step on the way and covered parts of that qualification, so you now have a great opportunity to take that further. You can enrol on our qualification courses immediately! You would have full support of one of our expert tutors to help you gain a valuable qualification to add to your CV.
Our qualification courses are assessed by assignment, delivered fully online, so you can study wherever, whenever you want.
Why choose Acudemy Training
100% certified & specialised trainers delivering face-to-face, webinars and on-site courses
5 locations where courses are being delivered, with a concentration on Central London
More than 90% of satisfied individuals and organisations (2000+ students trained so far)
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