Course description
The ILM Executive Assistant 7 Key Management Skills Programme stands as an esteemed Digital Award Course recognized by ILM, tailored specifically for Executive Assistants and Personal Assistants.
This course is meticulously designed to enhance your comprehension and proficiency in management skills, empowering you to adeptly apply them within your role. By participating in this program, you'll not only augment your management capabilities but also bolster your confidence in effectively supporting your Executive's business priorities.
Delivered over three days in a classroom setting, the course offers a dynamic blend of learning modules, interactive activities, assessments, case studies, group exercises, and discussions centered around the Principles of Management and their practical applications within the realm of Executive and Personal Assistant roles. This comprehensive program caters to the growing demand for skillful and confident EAs and PAs, equipping them to excel at the highest echelons of performance.
Upcoming start dates
Suitability - Who should attend?
Designed for Executive Assistants, Personal Assistants, Office Managers, and Team Assistants seeking to expand their contributions in the workplace and elevate their proficiency in office management.
Outcome / Qualification etc.
Tailored for Executive Assistants, Personal Assistants, Office Managers, and Team Assistants aiming to broaden their impact in the workplace and enhance their expertise in office management.
Training Course Content
Module 1 & 2: The Strategic Business Support Executive Assistant
- Enhancing Organisational Efficiency and Commercial Awareness
- Strategies to Become a Strategic Business Supporter to Your Executive
- Mastering Time Management and Minute Taking
- Developing Essential Project Management Skills
Module 3 & 4: The Confident Executive Assistant Communicator
- Refining Effective Communication Skills and Active Listening Techniques
- Enhancing Communication Channels with Your Executive
- Identifying and Adapting Your Communication Style
- Collaboration and Communication within Teams: Understanding Team Role Preferences
- Utilizing Open Questions and Coaching Techniques for Workplace Situations
- Embracing Assertiveness: Techniques for Assertive Responses, Saying 'No', Negotiation, and Influencing
Module 5 & 6: The Executive Assistant Manager
- Transitioning into Leadership and Management Roles
- Strengthening Emotional Intelligence to Navigate Difficult Situations
- Embracing Your Role as a Brand Ambassador: Cultivating Your Personal Brand
- Implementing Customer Service Tools and Event Management Strategies
Course delivery details
The course is led by a certified trainer, Rosemary Parr, a seasoned professional with credentials as a CIPD Learning & Development Practitioner, CTI Coach, University Lecturer, and Founder of the Global PA Association & Training Academy. It is available in three formats: LIVE Online, ON DEMAND, and in the Classroom.
Why choose Global PA Association & Training Academy
90% Client Satisfaction
12 years of developing thousands of EAs & PAs across the world
Specialists in understanding the role of Office Professionals
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Reviews
Average rating 5
The brand ambassador aspect truly elevated my confidence and ability to build strong relationships, which I see as the most valuable takeaway from this course. Learning to effec...
I found that enhancing my assertiveness and ability to confidently communicate were key takeaways from the course. Moving forward, I believe focusing on these areas will greatly...
Expenses
- Global PA Professional Members £1410 inc. VAT
- Non Members £1530 inc. VAT
Continuing Studies
Introducing the Global PA Business Certificate/ILM EA 7 Key Management Skills Programme.
After completing this course, we suggest furthering your education with the Global PA Business Diploma/ILM EA Advanced Business Skills Programme.
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Global PA Association & Training Academy
The Global PA Association & Training Academy serves as a premier Professional Membership Association & Training Academy catering to Executive Assistants, Executive PAs, Private PAs, Office Managers, Team Assistants, and Junior Managers. Dedicated to upskilling the Office Professional Sector worldwide,...
I highly recommend this course! It delves into various personality types and branding strategies in an interactive manner, which I found incredibly beneficial. One major takeawa...