Telephone Techniques eLearning module
The delegate will learn how to use the telephone effectively using various techniques to help build rapport and ensure a successful transaction.
Upcoming start dates
1 start date available
Suitability - Who should attend?
This module will benefit anyone who needs to speak to clients or customers on the phone to win business, gain information or simply build rapport.
Training Course Content
By the end of this module the delegate can:
- Describe how to quickly assess a customer's mood on the telephone
- Demonstrate using your voice for maximum effect
- Define how to select the language to engage and inspire others
- Explain when it is best to speak and when to be silent
Request information - obligation free
Maguire Training
20 Brunts Business Park
NG18 2AH Mansfield Nottinghamshire
For over two decades, Maguire Training has been providing businesses and individuals all over the world with industry-leading leadership, management, sales and personal development training for real, tangible results. Maguire Training is an endorsed training provider of the Institute of...
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