Course description
Delivered by law firm compliance expert Peter Warner, this webinar tackles one of the perennial concerns for law firms, how to safely close a client file.
Ideal for managing partners, risk managers and practice managers, this webinar will discuss what factors you must consider before closing a file. It will also provide clear, practical guidance on how to manage the process of file closure efficiently and effectively.
The issues explored will include who owns the file contents, how to identify files for closure, and when it is safe to do so. GDPR issues will also be discussed, along with how to identify potential claims and complaints, SRA Accounts Rules compliance, and much more.
Upcoming start dates
Outcome / Qualification etc.
Training Course Content
Introduction
Delivered by law firm compliance expert Peter Warner, this webinar tackles one of the perennial concerns for law firms, how to safely close a client file.
Ideal for managing partners, risk managers and practice managers, this webinar will discuss what factors you must consider before closing a file. It will also provide clear, practical guidance on how to manage the process of file closure efficiently and effectively.
What You Will Learn
This webinar will cover the following:
- When is it safe to close the file?
- Who owns the file contents?
- How do I identify files for closure?
- Have any fee earners’ files become dormant?
- Can a file be closed safely?
- Are there any outstanding issues?
- Have client’s objectives been achieved?
- Any complaints or potential claims lurking?
- What are the data protection/GDPR issues at stake?
- Are there outstanding finance aspects such as billing?
- Have we complied with the SRA Accounts Rules?
- How can we develop a retention and destruction policy?
- What do we tell the client?
Expenses
MBL Seminars Limited
MBL is a leading learning and development provider for professional service firms. Over the past 18 years, more than 198,000 people across 23,000 different organisations spanning 81 countries, have chosen us to deliver their training. With over 800 expert speakers...