Course description
Managing Conflict
The managing conflict course will benefit individuals, teams and the organisation by providing participants with the understanding and ability to manage conflict in the workplace. Using a variety of training methods including short lectures, exercises and role-plays; this seminar is designed to be highly informative, interactive and relevant to the every-day working situation.
This management development training course is available throughout the UK.
CPD Value 5.5 Hours
Outcome / Qualification etc.
- Understand why conflict is inevitable
- Realise that not all conflict is negative
- Learn their own preference for coping with conflict
- Be able to distinguish between aggression, assertion and submission
- Know how to manage conflict with both internal and external customers
- Have developed the skill to handle a variety of everyday confrontational situations
Training Course Content
- 09:30 - 09:45 Coffee & Course Objectives
- 09:45 - 10:15 An Introduction to Conflict
- 10:15 - 10:30 Sources of Conflict
- 10:30 - 11:00 Myths and Truths about Conflict
- 11:00 - 11:45 If Conflict is Inevitable What Are the Options?
- 11:45 - 11:50 Developing our Repertoire of Techniques
- 11:50 - 12:30 Assertiveness
- 12:30 - 13:00 Questioning and Listening skills
- 13.00 - 13:45 Lunch
- 13:45 - 14:15 Handling Difficult Situations
- 14:15 - 14:30 A Model for Resolving Conflict
- 14:30 - 16:30 Practising Conflict Handling Skills Through Role Plays
- 16:30 Summary & Action Plans Agreed
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Reviews
Average rating 4.8
Fantastic presentation - Well done, Tracey!
Very good trainer.
Expenses
Fee includes all course materials, Participant packs, certification and lunch
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PTP: Practical Training for Professionals - leading provider of sales and management training in the UK
PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...
Excellent presentation.