Course description
Understanding Discipline and Grievance
Handling discipline and grievance issues needs to be handled with confidence; yet is often a feared activity. Done correctly it helps to keep staff motivated, done incorrectly it creates an unhelpful atmosphere and company culture, as well as potentially costing a company money in tribunals. The seminar will explore all these issues and include practical ways to make progress and handle effectively, discipline and grievance issues.
This Understanding Discipline and Grievance training course is available throughout the UK.
CPD Value 5.5 Hours
Outcome / Qualification etc.
- Understand fundamentally what discipline is all about
- How to spend time on prevention and to prevent discipline and grievance problems
- How to interview and handle discipline hearings
- How to handle dismissal
- Structured approaches to use when handling discipline and grievances in the work place
Training Course Content
- 09:30 - 10:00 Coffee & Course Objectives
- 10:00 - 10:30 Definitions (Defining terms: e.g. discipline, grievances, what is problem people behaviour, establishing why we need to have rules and procedures and company policies, the role of legislation in disciplines and grievances)
- 10:30 - 10:45 The Improvement and Punishment Balance (What viewpoints do we hold on blame or gain)
- 10:45 - 11:00 Setting SMART Objectives and Standards (Reasons for unacceptable performance, identifying and solving competence and commitment issues)
- 11:00 - 11:15: Coffee break
- 11:15 - 12:00 Identifying and Solving Typical Problems (Correctly identifying unacceptable attendance, relationships / behaviour; and determining when to counsel, coach, or discipline)
- 12:00 - 13:00 Solving Problems by Using a Three Step Model Approach (Identifying all the keys actions needed in: Investigating and establishing facts; Exploring and checking; Establishing possible actions and deciding)
- 13:00 - 13:45 Lunch
- 13:45 - 14:30 How to Interview (Handling the discipline interview and Handling the grievance interview)
- 14:30 - 15:00 Spending Time on Prevention (Raising morale at work and improving motivation at work, using The Recipe for Managing People the Right Way)
- 15;00 - 15:15 Coffee
- 15:15 - 16:30 Dismissal (Handling dismissal with confidence, using the five per cent view of discipline and grievances)
- 16:30 Summary & Action Plans Agreed
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Reviews
Average rating 4.5
Really enjoyed it & found it v useful on specific issues.
Expenses
Fee includes all course materials, Participant packs, certification and lunch
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PTP: Practical Training for Professionals - leading provider of sales and management training in the UK
PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...
Very good relaxed and informative.