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IT service engineer Average UK Salary & Prospects

IT service engineers install and repair computer systems and equipment.

  • Read blueprints, wiring diagrams, schematic drawings, or engineering instructions for assembling electronics units, applying knowledge of electronic theory and components.  
  • Identify and resolve equipment malfunctions, working with manufacturers or field representatives as necessary to procure replacement parts.  
  • Test electronics units, using standard test
Read more about IT service engineer

IT service engineers typically work around 39 to 41 hours per week.

As a IT service engineer you will typically work on call.

This occupation tends to be:

  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely
  • Read more about IT service engineer
    * from ONETonline
    Average salary
    34,558 GBP *
    per year
    12,000 GBP
    30,000 GBP
    5+ Experience
    * data taken from the Office of National Statistics (
    Average salary for IT service engineer
    • 34,254 GBP
    Average salary for full-time IT service engineer

    • 34,558 GBP
    • 34,254 GBP
    Pay over time for IT service engineer

    Pay for this role has increased slightly over time
    • 27,189 GBP
    • 29,299 GBP
    • 30,944 GBP
    • 31,733 GBP
    • 32,151 GBP
    • 34,558 GBP

    Future outlook for IT service engineers

    Very good outlook
    16 000+ jobs available
    Very good outlook
    5% yearly wage growth (on average)
    Balanced outlook
    46% chance of automation in the future

    IT service engineer - Your future job?

    Which qualifications do I need?

    Find out what you need to know in order to become a IT service engineer and the highest average level of education for people in this role.

    In terms of people already doing this job:

    • 43% of people in this role have a Diploma of Higher Education or equivalent
    • 24% of people in this role have a post-secondary qualification such as a Higher National Diploma
    • 12% of people in this role have GCSEs or equivalent

    You could do a college course, which may help you to find a trainee job. Courses include:

    • Level 2 Certificate in IT Support
    • Level 3 Diploma in ICT Professional Competence

    Get the right qualification to begin your journey to becoming a IT service engineer

    IT & Computer Skills

    What soft skills do I need?

    Rise above the competition by brushing up on the 5 most important soft skills you need to become a IT service engineer.
    Reading Comprehension Understanding written sentences and paragraphs in work related documents
    Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
    Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
    Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
    Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action

    What technical skills do I need?

    Technical skills are programmes, softwares and things you need to know in order to be a successful IT service engineer. Check that you know:
    Analytical or scientific software Cadence PSpice; Mentor Graphics ModelSim; Root cause analysis software; The MathWorks MATLAB
    Computer aided design CAD software
    Development environment software C; Microsoft Visual Basic
    Object or component oriented development software C++
    Operating system software Emulators; Linux
    Improve your skills today

    IT & Computer Skills

    Things to highlight for your IT service engineer interview

    Attention to Detail Job requires being careful about detail and thorough in completing work tasks. Analytical Thinking Job requires analyzing information and using logic to address work-related issues and problems. Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations. Adaptability/Flexibility Job requires being open to change (positive or negative) and to considerable variety in the workplace. Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

    Not sure if you are in the right job?

    Take our career change quiz