Course description
Google IT Support Professional Certificate
Prepare for a career in the high-growth field of IT, no experience or degree required. Get professional training designed by Google and get on the fast-track to a competitively paid job. There are over 520,000 open jobs in IT support with a median entry-level salary of $57,000.¹
Upon completion, you can directly apply for jobs with Google and over 150 U.S. employers, including Deloitte, Target, Verizon, and of course, Google.
75% of Google Career Certificate Graduates in the United States report an improvement in their career trajectory (e.g. new job or career, promotion or raise) within 6 months of certificate completion²
This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both.
This program is ACE® approved—when you complete, you can earn up to 15 college credits, the equivalent of 5 college courses at bachelor’s degree level.
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Upcoming start dates
Suitability - Who should attend?
No prior experience required.
Outcome / Qualification etc.
What you will learn
- Gain skills required to succeed in an entry-level IT job
- Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service
- Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging
- Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code
Skills you will gain
- Debugging
- Encryption Algorithms and Techniques
- Customer Service
- Network Protocols
- Cloud Computing
- Binary Code
- Customer Support
- Linux
- Troubleshooting
- Domain Name System (DNS)
- Ipv4
- Network Model
Training Course Content
- Technical Support Fundamentals
- The Bits and Bytes of Computer Networking
- Operating Systems and You: Becoming a Power User
- System Administration and IT Infrastructure Services
- IT Security: Defense against the digital dark arts
Course delivery details
This course is offered through Google, a partner institute of Coursera.
Under 10 hours of study a week
Expenses
Please visit the Institute website for more information about tuition fees