Course description
Writing for Customers and External Stakeholders
Through this highly interactive and engaging one-day course from Dods Training, participants will greatly improve their written communications to the public and stakeholders.
Attendees will learn how to use a framework effectively to continuously produce high impact, high quality writing for their customers and other parties. This 'get it right first time' approach will enable professionals to save time when responding to queries or producing effective communications.
The course will also help organisations to vastly improve their reputations as customer-focused, professional producers of quality public service documents.
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Suitability - Who should attend?
This course is suitable for any individuals looking to better their written communications to external stakeholders and customers.
Outcome / Qualification etc.
Course content will enable participants to:
- Develop an understanding of a core framework to support all their drafting and editing work
- Know plain English principles and practised using those in reviewing and drafting documents
- Explore the differences between writing to inform, explain and influence
- Understand the balance between presenting their organisation’s view and responding effectively and fully to their stakeholder / customer
Reviews
Expenses
The cost of this course is:
Private Sector£495 +VAT£445 +VAT (if registering more than 1 place)
Public Sector£345 +VAT£295 +VAT (if registering more than 1 place)
Charity£295 +VAT£245 +VAT (if registering more than 1 place)
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Dods Training - Communication, Personal Development, Policy & Government Training
Part of the wider Dods Group, Dods Training is a primary private sector provider of professional development programmes on policy, Government, Parliament and the soft skills needed for those working in these areas, including communication, writing, confidence-building and personal efficiency....
The whole day was useful and I will apply the skills I have learned in my job and have some skill I can teach my colleagues