I can now better evaluate arguments put forward

I now ask tough questions without offence or defence. Tough course too!

I am now able to negotiate and resolve disputes quickly

I have now resolved conflict and reduced boundaries

I can now get along with some of the difficult personalities at work

Your ability to make each tool relevant to our own situations is just brilliant

I am improving client relations, by utilising your models

I am now achieving acceptable outcomes in negotiations

I am now able to manage the day-to-day conflict at work

I used your ideas and wisdom to resolve a five-year dispute

I am now able to approach work problems objectively

Clear improvements in our business since using you

The psychology was a bit puzzling. However, you helped me to think creatively

Great fun. Well delivered and well managed. I learned a great deal.

I can now successfully negotiate conflict