Course description
Project Quality Management: In-House Training
In today’s environment, quality is the responsibility of everyone. Project success is no longer just the fulfillment of a project on schedule, on budget, and within the scope. Today, projects aren’t successful unless the customer’s needs are met at the highest level of quality at the lowest cost to the organization. Project Managers must know customer needs, and manage to them throughout the project lifecycle, in order to gain acceptance. Project Quality Management provides an interactive, hands-on environment for participants to practice identification of critical quality requirements (quality planning), fulfillment of those requirements through well-designed processes (Quality Assurance), and statistical awareness of technical specifications of project deliverables (Quality Control).
Upcoming start dates
Outcome / Qualification etc.
What You Will Learn
You’ll learn how to:
- Plan for higher quality project deliverables
- Measure key performance indicators on projects, processes, and products
- Turn data into useful project information
- Take action on analyzed data that will drive down non-value-added costs and drive up customer acceptance and satisfaction
- Reduce defects and waste in current project management processes
Training Course Content
Foundation Concepts
- Quality Defined
- Customer Focus
- Financial Focus
- Quality Management
- Process Management
- Cost of Quality
Planning for Quality
- Project Manager Role in Planning
- Voice of the Customer
- Quality Management Plan
- Measurement System Accuracy
- Data Gathering
- Data Sampling
Manage Quality
- Process Management
- Process Mapping
- Process Analysis
- Value Stream Mapping
- Standardization
- Visual Workplace and 5S
- Error Proofing (Poka-Yoke)
- Failure Mode and Effect Analysis
Control Quality
- The Concept of Variation
- Common Cause
- Special Cause
- Standard Business Reports
- Tracking Key Measurements
- Control Charts
- Data Analysis
- Variation
- Root Cause Analysis
- Variance Management
- Designing for Quality
Why choose IIL Europe
2,000,000+ people trained by IIL
50,000 annual online conference visitors
2,000+ companies have chosen to partner with IIL as their Learning Partner
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IIL Global
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