Course description
Vendor Relationship Management: On-Demand
A successful project is dependent upon the contribution of vendors. After the selection and procurement of a vendor has occurred, the project manager assumes the responsibility for managing the vendor relationship. Managing vendor performance and the vendor relationship can make or break a project. Through case scenarios and an interactive workshop approach, this program deals with the challenging task of delivering a successful project involving significant vendor contributions.
Upcoming start dates
Suitability - Who should attend?
Who Should Attend
- Program managers
- Project managers
- Procurement officers
- Other project team members who are involved with vendor deliverables
Prerequisites
Experience in and a good understanding of project management
Outcome / Qualification etc.
What You Will Learn
You'll learn how to:
- Determine stakeholder interests, impact on the project, and requirements
- Explain the process of planning for and preparing a contract
- Describe best practices for managing the quality of products and services
- Identify key techniques for managing vendor relationships
- Take proactive steps to ensure good working relationships with third parties
- Emphasize quality in the work performed by external resources
- Engage in requirements gathering and management
- Understand Agreements, Statements of Work, Letters of Intent and Contracts
- Develop an effective contract change control process
- Discuss the steps for closing a contract
Training Course Content
Getting Started
- Introductions
- Course structure
- Course goals and objectives
Stakeholder Relationships
- Identifying stakeholders
- Planning stakeholder management
- Managing stakeholder engagement
- Controlling stakeholder engagement
- Event: Worksheet: What Are Your Issues with Stakeholders?
Understanding the Procurement Process
- Planning procurement management
- Conducting procurements
- Controlling procurements
- Closing procurements
- Event – Discuss the project’s outsourced scope and qualities of an ideal vendor and customize a set of criteria for this project including descriptions and weightings
Requirements Gathering and Management
- Requirements gathering
- Requirements management
- Managing relationships
- Contract change control
- Change management
- Event – Small Group Activity: Identifying Gaps in the Requirements Process
Agreements, Statements of Work, Letters of Intent and Contracts
- Contract controls
- Agreements
- Contracts
- Negotiations
- Closing the contract
- Contract termination
- Procurement Audits and Lessons Learned
- Event – Class Activity: Win-Win Negotiating
Summary and Next Steps
- What did we learn, and how can we implement this in our work environments?
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IIL Global
At IIL, our fundamental values of Intelligence, Integrity, and Innovation guide our actions and achievements with each customer, partner, and colleague. Our deepest purpose is to foster the growth and success of individuals, teams, and organizations through enduring relationships and...