Course description
Writing Clear Business Communication
This program is about learning about the writing process and covers the full spectrum of documents used when corresponding in the workplace. The ability to write effectively comes naturally to some people, but for the vast majority, it is a task often approached with a mixture of trepidation and dread.
Effective writing seldom, if ever, “magically materializes” on the spot. In reality, it is most often the product of planning, writing, and rewriting. This is why writing is called a process; it must go through a series of steps before it is clear and complete.
This program is about learning about the writing process and covers the full spectrum of documents used when corresponding in the workplace. The ability to write effectively comes naturally to some people, but for the vast majority, it is a task often approached with a mixture of trepidation and dread. However, the ability to communicate in the written word, for whatever purpose, is an important part of our working and personal lives and can have a direct impact on our ability to persuade, gain commitment or agreement and enhance understanding. Good writing sounds like talking on paper, which is why this program is focused on getting the message across and achieving the desired results using the “keep it simple and direct” approach.
Upcoming start dates
Outcome / Qualification etc.
What you Will Learn
At the end of this program, you will be able to:
- Write effective e-mails, letters, memos, and reports
- Clearly articulate the message
- Achieve desired results from correspondence
- Organize content for maximum impact
- Format for enhanced understanding
- Choose the appropriate communication medium for each document
- Revise documents to increase clarity and impact
Training Course Content
Foundations Concepts
- Business writing as a form of professional communication
- How business writing compares to other forms of writing
- Characteristics of good business writing
- Challenges with business writing
The Project Environment
- Business writing in the project environment
- The concept of art, science, and optics of business writing
Art
- Economy
- Precision
- Action
- Music
- Personality
Science
- Purpose, simple, compound, and complex sentence structures
- Techniques to engage the reader
- Point of view: tone, attitude, and humor
- Organization: opening, body, and closing
- Support and coherence
Optics
- Visual optics
- Sound optics
- Feel optics
- Effective optics
- Efficient optics
- Formal vs. informal emails
- Suggestions for improving email communication
- Instant and text messaging
Reports
- Common types of reports created
- Formatting of reports
- Guidelines for meeting minutes
Contracts
- Types of contracts
- Common agreements
- Procurement documents
Templates, Forms, and Checklists
- Templates
- Forms
- Checklists
- Other Formatting
Good Documentation Practices
- Good documentation practices
- Data integrity in business communication
Why choose IIL Europe
2,000,000+ people trained by IIL
50,000 annual online conference visitors
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IIL Global
At IIL, our fundamental values of Intelligence, Integrity, and Innovation guide our actions and achievements with each customer, partner, and colleague. Our deepest purpose is to foster the growth and success of individuals, teams, and organizations through enduring relationships and...