Department for Transport – Building Business Relationships

The Client

TheDepartment for Transportis the United Kingdom government department responsible for the English transport network and a limited number of transport matters in Scotland, Wales and Northern Ireland.

The Department for Transport’s key aim is that ‘transport works for everyone, balancing the needs of the economy, the environment, and society’.

Here at Impact Factory, we consider that a pretty important goal.

The Challenge

Impact Factory was delighted when we were asked to design aBusiness Relationship Management programme for the Business Delivery Unit.

The Department for Transport wanted some work to be done around the challenges and pressures of their various roles and the environment in which they work.

The Solution

The day began with the setting up of a multimedia environment, adding some music and lots of soft footballs around the place and this turned what might have been a formal training space into something quite different.

Well, the environment is a big part of what happens in communication after all!

Anthony and Dannie knew straight off the bat that there was already some fantastic work being done at the Department for Transport and that the team already had a great momentum working together.

Impact Factory’s aim was to help this well-integrated team maintain its current momentum, going from excellent to terrific.

The openness, willingness, and supportiveness of the team, and in particular the positive, encouraging attitude of the team leader, Albert Kwake, definitely contributed heavily to the day’s success and it certainly went from strength to strength.