Soft Skills Training

The Client

Johnson & Johnson, one of the world’s largest healthcare companies, put science at the heart of everything they do. With more than 10,000 employees around the world, the organisation operates in three sectors: Pharmaceuticals, Medical Devices, and Consumers.

The Consumer division works with household brands in the UK such as Listerine, Calpol, Neutrogena to name but a few. And they are passionate about focusing on people and development and how to harvest a culture of learning and generative progression.

Tom Jackson, Business Unit Head Discount & Convenience Channel at Johnson & Johnson, explains the long relationship that Johnson & Johnson has established with Impact Factory which started in 2009 and now it’s stronger than ever.

The Brief

Johnson & Johnson has always had a clear understanding of the importance of developing fundamental and functional capabilities, hard skills if you prefer. An area that can sometimes get overlooked is soft skills communication. Soft or interpersonal skills can have a big impact on the effectiveness of delivery. They also help teams to work cohesively and increase productivity and revenue.

The company was looking for a training consultant open to developing bespoke programmes that were effective and refreshing for their team. The consultant also needed to be flexible to adapt the programme to continuously improve the outputs and keep content relevant in every session.

Their objective was to find a training partner that had no bias or engrained knowledge of the industry itself. But more importantly, one that would be able to listen and understand the development needs of the organisation. The aim was to drive and accelerate change for a sustainable and long-term behavioural shift in J&J’s people.

That’s why Johnson & Johnson partnered with Impact Factory.

Our Tailored Solution

Impact Factory’s training method is unique: fully experiential, strengths-based and personalised for every individual attending the session. The format is short, punchy and impactful which always goes down well when everyone is busy with daily jobs and deadlines. Impact Factory’s training method is endorsed by the most recent neuroscience studies as it reinforces long-term memory as the training exercises are Urgency, Repetition and Association based.

Johnson & Johnson has been on a bit of a journey with Impact Factory. The relationship started in 2009. Throughout the decade, and always in partnership, Johnson & Johnson and Impact Factory have been creating and delivering fully bespoke soft skill training programmes.

Training Programmes Include

• Influencing Skills
• How to Build a Strong Culture ofEmotional Intelligence
• Building a Responsive and Savvy Personal Relationship
• Over-Arching Culture Programme
• Undercover Influencing
• Tenacious Conversations
• Presentations
• Facilitation Skills

In 2018, the Consumer Division of Johnson & Johnson and Impact Factory ran 6 sessions for 65 delegates to analyse and understand their people’s EQ, which measures communication and interpersonal skills, and numerous more sessions on presentations and how to facilitate more effective meetings.