Course description
Delivering High Quality Domestic Energy Advice: A Practical Guide
This course is designed to provide guidance to frontline staff who deliver energy efficiency related advice to householders within their home or over the telephone.
The insights and knowledge gained from our training will be relevant to anyone who may be engaging with or supporting low income and vulnerable consumers on low carbon or renewable heat and power, including housing providers, advice agencies and installers.
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Upcoming start dates
Outcome / Qualification etc.
- How to identify potentially vulnerable householders
- The EAST framework to be used when giving energy-related advice
- How to give effective advice in a safe and timely manner
- The importance of confidentiality and safeguarding
- Best practice for a typical energy advice case
Training Course Content
- Why is good energy advice important
- Risk factors leading to vulnerability
- Using triggers or red flags to identify a vulnerable situation/ customer
- Changing energy related behaviour using the EAST framework
- Safe work practices
- Client confidentiality GDPR
- The importance of well devised organisation policies
Course delivery details
This course is available via e-learning.
Why choose National Energy Action
98% of learners were satisfied with the course they attended
More than 4,700 people trained in the past 12 months
More than 30 years of experience as a training provider
Reviews
Average rating 5
It has given the confidence I need to engage and advice participants on energy matters.
Expenses
NEA Members
- Not for profit organisations: £65 plus VAT per person
- Commercial organisations: £80 plus VAT per person
Non Members
- Not for profit organisations: £75 plus VAT per person
- Commercial organisations: £90 plus VAT per person
Group licences are also available for organisations wanting to train a large number of staff.
Excellent. The course was easy to follow and has allowed our work to benefit even more people in the community.