Course description
Are you interested in developing new skills to help you perform your secretarial duties more effectively? Do you want to be a modern executive secretary or personal assistant? It is important for executive assistants and secretaries of an organization to create a strong relationship with the senior management team to be effective. As a result, today’s executive secretaries and personal assistants are held to higher standards of excellence and viewed as key members of the executive leadership team. That is why they must be self-assured, well-versed in office administration and time management, and masters of oral and written communication.
This Rcademy masterclass will help attendees discover and practice effective techniques for managing their emotions at work. There will also be extensive discussions on the necessity of constructing systems and developing asystematic mindset, helping executives develop several systems at work. Top executives rely on the assistance of executive secretaries and personal assistants daily. However, their ability to anticipate requirements and manage the demands of a fast-paced and tough task is often overlooked. As a result, they do it with little or no recognition or support.
Additionally, this masterclass will assist participants in learning and practicing advanced administration techniques to effectively run the office of a senior manager, developing a strong working relationship with the manager and increasing productivity, as well as learning and applying modern concepts and strategies related to the job to carry out responsibilities with a high degree of competence.
Upcoming start dates
Suitability - Who should attend?
Who should attend?
This Masterclass for Executive Secretaries and Personal Assistants by Rcademy is designed for the following people:
- Personal secretaries, executive assistants
- Personal assistants
- Organizational secretaries
- Senior clerks
- Supervisorsin charge of junior staff
- Junior staff members
- Receptionists
- Correspondence officers
Outcome / Qualification etc.
After taking This Masterclass for Executive Secretaries and Personal Assistants by Rcademy course, executive assistants will better know their position’s evolving duties and expectations. Executive assistants and secretaries that participate in this masterclass will:
- Learn to think critically and tackle difficult challenges within their line of duty
- Learn to use an email management automation system that saves time
- Discover strategies forinfluencing upper-level decision-makers
- Learn how to negotiate in a way that benefits both parties
- Improve the efficiency of their workplace by utilizing current concepts and tactics for communication
- Understand how to demonstrate professional talents such as creativity, serving internal customers, and coping with stress
- Improve their managerial potential by developing self-leadership and interpersonal abilities
Training Course Content
The following courses are covered in this training:
Module 1: Developing a Strategic Relationship with Managers
- Scene setting
- Leadership styles: recognizing and appreciating the varieties
- A world-class EA/PA’s skillset
- Availability and dependability
- Establishing one’s own identity
- Foreshadowing the needs of senior staff members
Module 2: Making a Difference with Effective Communication
- Improving self-confidence
- Dealing with various communication methods
- Nonverbal communication and how to use it to your advantage
- Listening and interrogation skills that work
- Encouraging others to follow your lead
Module 3: Involvement with the Executive Team
- Recognizing and adapting to a variety of working styles
- Knowing when needed and what to do before being told
- The fundamentals of making a difference
- Identifying and resolving issues and making sound judgments
Module 4: Aiming for Management Success: Defining Your Role
- Learning about the fundamentals of performance management
- Conducting productive meetings
- Time management
- Dealing with disagreements
- Learning how to influence positively
Module 6: Expanding and Developing the Executive Assistant Role
- Expanding the modern PA’s role competencies in management
- Streamlining the work processes
- Getting ready for an appraisal
- Presenting remarkably
Module 7: Optimising Relationships
- Achieving a common purpose/priority
- Becoming aware of and keeping track of expectations
- Setting the stage for a successful partnership
- Making the most of self-worth before superiors
- Managing difficult individuals
- Increasing self-assuredness and confidence
Module 8: Writing a Business Report
- Formats for writing, sending, and receiving business communications
- Methods and techniques for communicating a variety of messages
- Transmitting information via the Internet and written reports
- Writing professional emails: the essentials of email etiquette
Module 10: Stress Management
- How to recognize the signs of stress
- Identifying to prevent and treat the real causes of stress
- Endurance and resilience
- Coping mechanisms under pressure
- Adapting to working with multiple superiors
- Preventive measures for poor time management
Module 11: Planning Meetings/Conferences for Work
- Preparation for conferences/meetings
- Knowing how to prepare slide presentations
- Techniques for writing minutes during agenda preparation
- Organizational and management skills
- Making your meetings/conferences more productive
- After-meeting action items
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Rcademy
Rcademy is a global training and consultation organisation set out to bridge the gap between you now and what you can be in the near future. We are facilitators of knowledge impartation. Our team of established and experienced training enthusiasts...