It has increased my awareness of what we need to do as a company to meet customer need

Informative, well delivered, interactive and fun

Good, thoughtful exercises helped inform

Learned how to communicate effectively with different personality types.

A very interesting day, I've come away with some really useful tools.

Very useful and creative course, will put this into practice on a day to day basis.

Excellent course, get to learn a lot in one day. Gained great skills.

Fun, helpful and informative.

Today was enlightening, interesting and fun.

Entertaining, helpful, informative, showed me things I didn't know.

The course taught me some new skills and reminded me of some long ago forgotten ones.

Very good, learnt some good techniques, can now prepare better for negotiation in work and externally.

It was fun and informative and never lost sight of the objectives.

Upbeat, non invasive presentation, interesting and to the point.

It has given me much more confidence

The course was very helpful and informative

Gave me a better understanding of how to deal with different customers and how to deal with negative comments.

A lot more engaging and enjoyable than expected.

I was shocked by how much I learnt and enjoyed the course, lots of little tips and different ways of thinking.

Interactive training with tips to help interact with potential customers.

Good techniques

Theory placed into real life context.

I gained a greater understanding of what motivates me, others and my clients.

An enlightening session from a knowledgeable and enthusiastic trainer.

Learning elements can be rolled out as soon as I get back to my desk.