The course taught me some new skills and reminded me of some long ago forgotten ones.

Gave me a better understanding of how to deal with different customers and how to deal with negative comments.

A lot more engaging and enjoyable than expected.

I was shocked by how much I learnt and enjoyed the course, lots of little tips and different ways of thinking.

Interactive training with tips to help interact with potential customers.

Good techniques

Theory placed into real life context.

I gained a greater understanding of what motivates me, others and my clients.

An enlightening session from a knowledgeable and enthusiastic trainer.

Learning elements can be rolled out as soon as I get back to my desk.

Very interesting course with lots of valid points that we can put into practise

Very interesting course, gave everyone an opportunity to get involved

Very thorough and helpful

Helpful and informative

The course helps instil confidence to up sell

It was an amazing course

Interesting and informative

Really interesting day, good interaction with other colleagues, gained a lot of tips on up selling

Interesting and enjoyable, re-establishing the best and most effective up selling techniques