Course participant reviews for Customer Relationship Management
Average rating 4.9
Most useful topic: Personality understanding
Most useful topic: Negotiation
Fantastic; I would highly reccomened Phil's work.
Most useful topic: Sales
The sessions ran smoothly; everyone in the room got involved and the trainer got everyone to think out side the box and try to understand themselves better.
Karen was very patient with the group and made sure everyone had an input to the discussion; she tailored it to exactly what we needed.
Most useful topic: Requirements
More images and diagram show
Most useful topic: PEP
More role play can be helpful especially after lunch
Any further training with Karen welcome
Phil's approach / knowledge and delivery of training is always exactly what we need.
Very professional and friendly approach; explaining the most important aspects regarding customer relationship in easy to understand manner.
Most useful topic: Gap analysis
Most useful topic: Process mapping
Phil delivered once again; a very useful day and lots to take away from the course once again!
Most useful topic: Process mapping
Most useful topic: Gap analysis
Most useful topic: Process mapping
Most useful topic: Assertiveness
Most useful topic: All of it
The course was designed for a full day but was only taught in a half a day session. I believe the customer relationship management work book handed out could be condensed to sui...
Most useful topic: Personality Traits