FD102 – Introduction to Problem Solving
FD102 – Introduction to Problem Solving
This course should provide understanding of the fundamental tools, techniques and structured methodologies for problem solving. Delegates should leave the course with the capability to participate as a member of a problem-solving team in the application of the key tools within a small scope business problem or task, enabling them to support the development of robust and sustainable solutions.
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Suitability - Who should attend?
Who is it for?
CQI and IRCA Certified foundation level courses are designed specifically for professionals who are new to quality, or for those that work in other functions who require a basic understanding of key quality topics.
Training Course Content
- Problem definition, scope. (Is/Is Not, Description structures, customer/stakeholder requirements)
- Understanding how to gather data about customer requirements using focus groups, face to face interviews, questionnaires, interviews and observation
- Risk identification and key tools for risk analysis (Risk register, risk matrix, PDPC and FMEA)
- Working as a team member with the following tools:
- Tools to understand current conditions (flowcharts, check sheets, stratification, Pareto charts)
- Tools for root cause analysis (cause/effect Diagram, 5Whys)
- Solution generation (selection matrices)
- Evaluation of solutions (PDCA & risk assessment)
- Implementation of solutions (standardisation, monitoring, follow up)
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Temple Management Training Limited
The business was born through some 35 years in a range of manufacturing activities - the experience in the automotive industry, AS9000 and IATF Management System Standards led to the formation of what is today – Temple Quality Management Systems...
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