Professional Training
5.0 (2 Reviews)

FD102 – Introduction to Problem Solving

Length
2 days
Price
550 GBP excl. VAT
Next course start
Start anytime See details
Course delivery
Self-Paced Online
Length
2 days
Price
550 GBP excl. VAT
Next course start
Start anytime See details
Course delivery
Self-Paced Online
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FD102 – Introduction to Problem Solving

FD102 – Introduction to Problem Solving

This course should provide understanding of the fundamental tools, techniques and structured methodologies for problem solving. Delegates should leave the course with the capability to participate as a member of a problem-solving team in the application of the key tools within a small scope business problem or task, enabling them to support the development of robust and sustainable solutions.

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  • Self-Paced Online
  • Online

Suitability - Who should attend?

Who is it for?

CQI and IRCA Certified foundation level courses are designed specifically for professionals who are new to quality, or for those that work in other functions who require a basic understanding of key quality topics.

Training Course Content

  • Problem definition, scope. (Is/Is Not, Description structures, customer/stakeholder requirements)
  • Understanding how to gather data about customer requirements using focus groups, face to face interviews, questionnaires, interviews and observation
  • Risk identification and key tools for risk analysis (Risk register, risk matrix, PDPC and FMEA)
  • Working as a team member with the following tools:
  • Tools to understand current conditions (flowcharts, check sheets, stratification, Pareto charts)
  • Tools for root cause analysis (cause/effect Diagram, 5Whys)
  • Solution generation (selection matrices)
  • Evaluation of solutions (PDCA & risk assessment)
  • Implementation of solutions (standardisation, monitoring, follow up)

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Reviews by course attendees

Average rating 5

Based on 2 reviews.
Reviews are published according to our review policy.
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5/5
Robert Purchase
14 Feb 2017

Knowledge of the tutor/ course materials layout/ Informal Nature

5/5
Ryan Hunt
14 Feb 2017

Easily digestable

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