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Retail Knowledge Level 2 Certificate. This online home study course is suitable for students looking to work in the retail sector. Entering one of the most demanding and challenging sectors requires students who can offer something different. Like any business students require their own unique selling point (USP). Stand out from the crowd when attending an interview. Show any future emplyer you are willing and determined to succeed. What better way than holding a fully recognised, QCF listed qualification!
Suitability - Who should attend?
Students looking to enrol onto this course should meet the following criteria:
Be aged 16 Years or above
Possess a solid knowledge of the english language
Have access to a PC and the internet for the duration of the whole course Basic computer skills: e.g Word processing, emailing, uploading documents etc
Have a genuine desire to succeed
Outcome / Qualification etc.
NCFE Level 2 Certificate in Retail Knowledge
Qualification ref: 600/2139/1
Credit value: 14
Awarding body: NCFE
Training Course Content
Unit 1 - Understanding Customer Service in the Retail Sector
Understand the effect of customer service on retail business
Understand how retail businesses find out about customers’ needs and preferences
Understand the importance to a retail business of customer service standards, policies and procedures
Understand how customer complaints and problems are resolved in a retail business.
Unit 2 - Understanding the Retail Selling Process
Understand the five steps of the selling model
Understand how questions are used to identify customers’ needs
Understand the benefits and uses of product knowledge
Understand how sales are closed.
Unit 3 - Understanding how Individuals and Terms Contribute to the Effectivness of a Retail Business
Know the employment rights and responsibilities of an employee and the employer
Understand the importance and characteristics of effective team work in retail business
Understand the impact of effective communication skills when working in a retail team
Understand how the roles and responsibilities of retail teams relate to the structure and function of organisations
Understand how to improve personal performance
Understand how personal performance contributes to business success
Unit 4 - Understanding how a Retail Business Maintains Health & Safety on its Premises
Know the main provisions of health and safety legislation in relation to a retail business
Know what actions to take in an emergency
Understand the employees’ responsibilities in reporting hazards and accidents that typically occur on the premises of a retail business
Understand safe handling, storage and disposal
Understand safe working practices.
Unit 5 - Understanding Retail Consumer Law
Understand how consumer legislation protects the rights of customers Know the main provisions for the protection of consumers from unfair trading practices
Know the main provisions of consumer credit legislation in relation to retail
Know the main provisions of data protection legislation in relation to retail
Know the main provisions of the law relating to the sale of licensed and agerestricted products
Understand the consequences for businesses and employees of contravening retail law.
Unit 7 - Understanding the Handling of Customer Payments in a Retail Business
Know the methods of payment accepted from retail customers
Understand the risks involved in handling payments
Understand the cashier’s responsibility for providing service at the payment point
Understand the cashier’s responsibilities when processing age-restricted goods at the payment point.
The full cost of this NCFE Retail Knowledge level 2 - Training course is £399.00
UK Open College have over ten years of experience in delivering online courses and distance learning programmes, in a variety of subjects. We are based in the midlands, near Birmingham, and we are proud to tutor students from all over...