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NCFE Retail Knowledge Level 2 Certificate

UK Open College Ltd
Course summary
Length: 113 hours
Price: 399 GBP excl. VAT
Location: Distance

Course description

Retail Knowledge Level 2 Certificate. This online home study course is suitable for students looking to work in the retail sector. Entering one of the most demanding and challenging sectors requires students who can offer something different. Like any business students require their own unique selling point (USP). Stand out from the crowd when attending an interview. Show any future emplyer you are willing and determined to succeed. What better way than holding a fully recognised, QCF listed qualification! 

Suitability - Who should attend?

Students looking to enrol onto this course should meet the following criteria:

Be aged 16 Years or above

Possess a solid knowledge of the english language

Have access to a PC and the internet for the duration of the whole course Basic computer skills: e.g Word processing, emailing, uploading documents etc

Have a genuine desire to succeed

Outcome / Qualification etc.

NCFE Level 2 Certificate in Retail Knowledge

Qualification ref:  600/2139/1

Credit value: 14

Awarding body: NCFE

Training Course Content


Unit 1 - Understanding Customer Service in the Retail Sector

Understand the effect of customer service on retail business

Understand how retail businesses find out about customers’ needs and preferences

Understand the importance to a retail business of customer service standards, policies and procedures

Understand how customer complaints and problems are resolved in a retail business.  

Unit 2 - Understanding the Retail Selling Process

Understand the five steps of the selling model

Understand how questions are used to identify customers’ needs

Understand the benefits and uses of product knowledge

Understand how sales are closed.

Unit 3 - Understanding how Individuals and Terms Contribute to the Effectivness of a Retail Business

 Know the employment rights and responsibilities of an employee and the employer

Understand the importance and characteristics of effective team work in retail business

Understand the impact of effective communication skills when working in a retail team

Understand how the roles and responsibilities of retail teams relate to the structure and function of organisations

Understand how to improve personal performance

 Understand how personal performance contributes to business success 

Unit 4 - Understanding how a Retail Business Maintains Health & Safety on its Premises

Know the main provisions of health and safety legislation in relation to a retail business

Know what actions to take in an emergency

Understand the employees’ responsibilities in reporting hazards and accidents that typically occur on the premises of a retail business

Understand safe handling, storage and disposal

Understand safe working practices. 

Unit 5 - Understanding Retail Consumer Law

Understand how consumer legislation protects the rights of customers Know the main provisions for the protection of consumers from unfair trading practices

Know the main provisions of consumer credit legislation in relation to retail

Know the main provisions of data protection legislation in relation to retail

Know the main provisions of the law relating to the sale of licensed and agerestricted products

Understand the consequences for businesses and employees of contravening retail law.

Unit 7 - Understanding the Handling of Customer Payments in a Retail Business

Know the methods of payment accepted from retail customers

Understand the risks involved in handling payments

Understand the cashier’s responsibility for providing service at the payment point

Understand the cashier’s responsibilities when processing age-restricted goods at the payment point. 


The full cost of this NCFE Retail Knowledge level 2 - Training course is £399.00

About provider

UK Open College - Specialists in Distance Learning & Online Courses

UK Open College have over ten years of experience in delivering online courses and distance learning programmes, in a variety of subjects. We are based in the midlands, near Birmingham, and we are proud to tutor students from all over...

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Contact info

UK Open College Ltd

Unit E9, Castle Vale Enterpisre Park
Park Lane
B35 6LJ Birmingham

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