Love these Margaret. I am printing them out and laminating them to keep on my desk. They are great to look through before you make a call and even better to grab if you find yo...

Great feedback from training session yesterday I really enjoyed this morning and I’ve taken away lots of thought provoking ideas. Thanks for the lively and motivational se...

"I’ll always remember in one of your training courses that you should keep a photo near the phone that makes you happy so you always answer the phone with a smile in your voice ...