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Customer Service - Level 1 (Award)

Birmingham Adult Education Service
Course summary
32 hours
135 GBP
English
Birmingham, Online courses
Next available date: Online delivery option may be available - Please contact provider. - Online courses
Vocational & College Courses

Course description

Customer Service - Level 1 (Award)

To develop your skills to work in the customer service industry. At this level you will develop your knowledge and demonstrate your customer service skills.

Suitability - Who should attend?

For people wishing to work with people in a customer-facing role - this could be in a bank/shop/office reception. It will provide the skills needed to deal with both external and internal customers.

Training Course Content

By the end of the course you will:

  • Know how to deliver good customer service
  • Know different communication methods
  • Know how to provide good customer service in line with organisational procedures
  • Know how to effectively deal with customer queries, problems and complaints

About provider

Birmingham Adult Education Service

At Birmingham Adult Education Service their aim is to make a difference. Offering courses such as English, Math, Health & Social Care and Art, BAES has a vision to become an outstanding provider of community learning and skills. Whether you're...


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