Course description
Quality is defined as constant conformity to the expectation of the customers in an organization. Others define quality as excellence, absolute best, value, etc. When quality is defined in accordance with organizations, it is the organization that has to survey and classify how quality is defined and perceived by their customers so that they can work towards meeting these expectations.
This awareness course will help you understand what quality is, why it’s important, the role of the management system, and the part that each staff member plays to achieve the management system's objectives and ensure conformity.
On-demand - training that’s even more flexible
BSI’s on-demand courses are market-leading and available 24/7. Developed by top subject matter experts, they contain the same high-quality content you will find in our tutor-led training, but with the added benefit of being able to learn at your own pace and at any time.
Upcoming start dates
Suitability - Who should attend?
This course is ideal for all staff, especially those who are within scope of an ISO 9001 management system
Outcome / Qualification etc.
This course will help you:
- Understand what is meant by quality
- Appreciate why quality is important to your organization
- Recognize some of the issues associated with quality
- Identify how you can support your organization’s quality efforts
Training Course Content
Upon completion of this course, you will be able to:
- Understand why quality is important
- Describe what quality is
- Understand why quality matters to your organization
- Describe what quality management system (QMS) is
- Identify the benefits of and implications of non-conformance to a quality management system
- Understand how your role helps your organization achieve its management system objectives and conformance
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BSI, the British Standards Institution, is one of the world’s leading providers of training, certification, standards, regulatory approval, business improvement and management development for local and global audiences.
Our expert teams provide top quality training to organizations of all sizes and every type of industry - ranging from leading multinationals to small, innovative start-ups and from governments to charities. From understanding how a standard can help your business,...