Course participant reviews for Professional Customer Care
Average rating 5
When I first approached Dickson training, I had a fairly simple plan in mind for an “overall brush up” on my teams customer service skills, with a focus on difficult customers. ...
“Fantastic – thank you.”
“It was different from other training courses. There were exercises that kept you interested. It was light-hearted and friendly. You weren’t stuck in your seat for the entire ...
“Fantastic. The trainers Phil and Julia were amazing. Very knowledgeable, understanding and quick to adapt to our needs. Very funny jokes.”
“The course was entertaining, informative and motivational”; “Fantastic fun and a great learning achievement.”
“Interactive nature, plus feeding back on role play rather than actually role playing”; “Fun and informative.”
“The course was enjoyable and fun! Everyone was involved and it was nice to work closely as a team with other people from other departments."
Ingenious use of a Professional Actor for the Real Play scenario - kept everyone focussed - scenarios were tailoed to what we encounter. The two days went far too quick!
Energetic, Focussed, relevent & engaging
It is definitely one of the best training I had ever been on
Ingenious use of a Professional Actor for the Real Play scenario - kept everyone focussed - scenarios were tailoed to what we encounter. The two days went far too quick!
Energetic, Focussed, relevent & engaging
It is definitely one of the best training I had ever been on
some further feedback from the customer service training you provided, we have had 2 weeks recently where we have hit a 100% positive CSAT rating and are seeing consistently hig...