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Professional Customer Care

Dickson Training Ltd
Course summary
Online courses
Next available date: Please enquire for more details - Online courses
Corporate Training for Teams

Course description

Professional Customer Care

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense.

Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust.

Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care.

Outcome / Qualification etc.

For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company.

Why choose Dickson Training Ltd

97% return rate on clients who invite us back to work with them again

Training provisions to over 100 clients for over 2000 participants

100% pass rate on our ILM Train the Trainer programmes

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About provider

Dickson Training

Dickson Training Limited is a learning and development provider and consultancy company that specialises in management development, interpersonal skills training, business coaching and team building. Also available is our own range of psychometrics and e-Books to support the various methods...


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Reviews

Average rating 5

Based on 14 reviews.

Stuart H.
some further feedback from the customer service training you provided, we have had 2 weeks recently where we have hit a 100% positive CSAT rating and are seeing consistently high ratings each week (even higher than before). Previously we were sitting around the 94 – 95% mark, and we are not between 96 – 98% which is absolutely amazing. Everythin...
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Stuart H.
When I first approached Dickson training, I had a fairly simple plan in mind for an “overall brush up” on my teams customer service skills, with a focus on difficult customers. Phil took my idea and ran with it and it ended up being much more than I’d ever hoped. Phil ran interviews with myself, my manager and a cross section of my team to get t...
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Royston B.
“Fantastic – thank you.”
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Reviews
Course rating
(5.0)
Based on 14 reviews.
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