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Professional Customer Care

Dickson Training Ltd
Course summary
2 days
Nationwide
Next available date: Please enquire for more details - United Kingdom
Corporate Training for Teams

Course description

Professional Customer Care

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense.

Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust.

Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care.

Outcome / Qualification etc.

For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company.

About provider

dickson training

Dickson Training

Dickson Training Limited is a learning and development provider and consultancy company that specialises in management development, interpersonal skills training, business coaching and team building. Also available is our own range of psychometrics and e-Books to support the various methods...


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Reviews

Average rating 5

Based on 12 reviews

Royston B.
(5)
“Fantastic – thank you.”
Glenn D.
(5)
“It was different from other training courses.  There were exercises that kept you interested. It was light-hearted and friendly. You weren’t stuck in your seat for the entire day”; “Fun, different, to the point, interactive, fresh.”
Matt C.
(5)
“Fantastic. The trainers Phil and Julia were amazing. Very knowledgeable, understanding and quick to adapt to our needs. Very funny jokes.”
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Reviews
Course rating
(5.0)
Based on 12 reviews
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