Course description
Customer Service Training - In-House
Transform your team's customer service skills to deliver a truly amazing experience every time.
By empowering your team with our Customer Service Training Course, you ensure they are equipped to handle customer inquiries, resolve issues effectively, and deliver a positive customer experience, all of which are essential for a thriving organisation.
Excellent customer service can lead to increased customer satisfaction, loyalty, and positive word-of-mouth, contributing to the overall success of the business.
Can be delivered virtually or in-person at your business premises.
Upcoming start dates
Suitability - Who should attend?
Target Audience
Our Customer Service Skills Training Course is designed for:
- All employees
- Team leaders
- Supervisors
- Managers
Outcome / Qualification etc.
Key Course Benefits
- Develop a customer-focused mindset.
- Learn effective communication techniques.
- Enhance problem-solving skills for quick resolutions.
- Identify and address customer needs proactively.
- Handle complaints more professionally.
- How to go the extra mile & deliver a superior experience.
Course delivery details
🗓️ In-House Delivery
Our Customer Service Training Course can be delivered anywhere in the UK, Europe or internationally.
- Fixed 'day rate' price.
- 1 Day Course - 10am to 4pm
- Add between x1 and x15 people per session.
- Choose a date that best fits your team's availability.
- Delivered in-person at your workplace at a time that suits your team best.
Expenses
What's Included?
Delegates who attend this Customer Service Training Course will receive
- Key course notes.
- Training materials.
- Certificate of achievement.
- Expert customer service trainer.
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Looking to Train Your Team?
- 📧 Get A Quick Quote - Take 2 minutes to complete short form below.
Reviews
Average rating 4.9
Practical advice and real-world examples. Boosted my confidence in handling customer queries.
Very beneficial. The focus on clear and concise communication has helped me reduce misunderstandings with customers.
Top 10 Awards
Top 10 Winner - 2025
We're delighted to announce that Live and Learn Consultancy is a winner of our Top 10 Courses 2025 in Top 10 Customer Service Courses.
Each year, we select the top 10 most popular courses on our site in some of the most popular categories to make it easier for our users to find the right course for them - so you can book with confidence.
Top 10 Winner - 2024
We're delighted to announce that Live and Learn Consultancy is a winner of our Top 10 Courses 2024 in Top 10 Customer Service Courses.
Each year, we select the top 10 most popular courses on our site in some of the most popular categories to make it easier for our users to find the right course for them - so you can book with confidence.
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A Leading UK Provider You Can Trust
Established since 2010, we are a leading national training provider who deliver powerful soft skills training courses for your employees. Rated excellent on Trustpilot, bespoke course design available, we train small or large companies....
Comprehensive course. The trainer was knowledgeable and provided valuable feedback. I feel more professional in my customer interactions now.