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Customer Service Training - In-House

Live and Learn Consultancy
Course summary
1 day
Corporate Training for Teams
Next available date: Enquire about virtual training for your team - Online courses
Course Dates
Online courses
Enquire about virtual training for your team

United Kingdom
Delivered at Your Workplace

Course description

Customer Service Training for Employees - 1 Day

  • Empower your staff to deliver great service to your customers.
  • Build great rapport & develop better relationships.
  • Gain professional customer service skills.
  • Successfully deal difficult behaviour & all customer types.
  • Gain a fresh approach to succeed in customer service.
  • Deliver a superior experience to increase repeat business.

Every customer interaction is a great opportunity to increase loyalty, improve satisfaction levels and enhance your companies brand value.

Ready to raise your service standards? Perfect for all UK companies, our Customer Service Training for employees will equip you with proven customer care techniques to help your team interact with your customers more successfully.

Suitability - Who should attend?

Our one-day in-house Customer Service Training Course is suitable for;

  • All Staff
  • Customer Service Staff
  • Customer Service Agents
  • Reception Staff
  • Restaurant Staff
  • Healthcare Staff
  • Telephone Handlers
  • Supervisors
  • Team Leaders
  • Managers
  • Business Owners

* Only available to UK based companies & employees.

Outcome / Qualification etc.

Following this Customer Service Skills Training Course, your team will learn how to;

  • Deliver service excellence every time with our S.T.A.R model.
  • How to build rapport and develop relationships.
  • What your customers really want and exceed their expectations.

  • Establish what great service looks like.
  • Importance of effective communication in service.
  • Understand the importance of listening and its impact on service.
  • Discover questioning techniques to establish your customer needs.

  • How to go the extra mile and the benefits it creates.
  • Respond positively to complaints and difficult behaviour.
  • Impress your customers and create loyalty with our spirit model.

*Please note, the above objectives can be tailored to your exact needs.

Course delivery details

  • Duration - 1 Day Course
  • Course Dates - Flexible! Weekdays - Evenings or Weekends.
  • Delivery Option 1 -  Face to Face at your UK based workplace.
  • Delivery Option 2 -  Live Virtual Classroom - (Min of 3 delegates required).


✔️  Training Materials

✔️ Key Course Notes

✔️ A4 Certificate of Achievement

Request Course Price Now

☎️ - Call our team on 0844 811 9463

📩 - or Email us by completing short form below

Why choose Live and Learn Consultancy

Excellent rating on trust pilot

80% of client's re-book training

Face to Face or Virtual Classroom delivery

Customer Outreach Award 2019


We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

About provider

Why are we the UK's training provider of choice?

Awarded a 5-star rating on Trustpilot. Courses can be delivered virtually or face to face at your workplace. We deliver powerful and results based soft skills training courses. Our passion is developing the skills of your team. Training can be...

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Contact info

Live and Learn Consultancy

Sheffield South Yorkshire

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Average rating 4.9

Based on 108 reviews.

Cindy H.
Trainer was well prepared and organised
Hiliary R.
Alison V.
Interesting and useful course
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Course rating
Based on 108 reviews.
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