Course description
Customer Service Training Course
Ready to deliver excellent service to your customers?
Perfect for all UK businesses, our 1-day Customer Service Training Course equips your employees with best practice customer care techniques & communication skills to interact with customers in professional manner.
Happy customers come from great service. In today’s fast paced world, it’s never been more important for businesses to generate customer loyalty, enhance brand value, & increase client satisfaction to ensure customers keep returning.
- Deliver great service to your customers.
- Build great rapport & develop better relationships.
- Gain professional customer service skills.
- Successfully deal difficult behaviour & all customer types.
- Gain a fresh approach to succeed in customer service.
- Empower your employees to deliver a superior experience.
Upcoming start dates
Suitability - Who should attend?
Ideal for all employees who engage & communicate with customers.
- Customer Facing Employees
- Front Line Staff
- Administrators
- Supervisors
- Team Leaders
- Managers
Outcome / Qualification etc.
By the end of the Customer Training Course, learners will be able to
- Describe the benefits of great customer service.
- Establish customer needs through effective questioning.
- Be a STAR in service.
- Spot positive & development areas in service.
- Use communication to develop positive relationships.
- Follow a 6-step process when handling complaints.
Contact us today for full course details.
Course delivery details
Course Overview
- 1 Day - 9:30am to 4:30pm.
- Delivered in-person or virtually.
- Suitable for individuals or groups.
- Includes certification.
Course Dates
Simply choose a date that best suits your team.
Bespoke Design
We can tailor or bespoke this 1-day Course to your staff or industry.
Why choose Live and Learn Consultancy
Excellent rating on trust pilot
80% of client's re-book training
Face to Face or Virtual Classroom delivery
Customer Outreach Award 2019
We believe that it should be easy for you to find and compare training courses.
Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.
Reviews
Average rating 4.9
Trainer was well prepared and organised
Thought provoking
Expenses
Looking to Train Your Team?
Good news, we charge a 'fixed day rate' price. Whether you add x1 person or x15 people to your session, the cost remains the same. Your experience includes
- Key course notes
- Interactive & fun training
- Certificate of achievement
Your Next Step?
Take 2 minutes to request a full quote by completing short form below.
Request info
Training & Coaching is our Passion
Rated excellent on Trustpilot. Established since 2010. National & International training provider. Choose from over 100 training courses. Delivered In-Person or as a Live Virtual Classroom....
Live and Learn delivered an outstanding customer services training programme, which had brilliant feedback from our staff members. Participants seemed to take valuable learning ...